Alterra

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We have used a myriad of different pest control companies over the years, and experienced a multitude of service technicians accordingly. James Powell, our current Service Pro from Alterra, is at the very top of that long list of technicians. With an excellent service format of telling you what he's going to do, then actually doing ALL of it, and finishing with a recap of the completed project. James professional dress and demeanor take him & Alterra over the top! As always, many thanks James!

Ed E. -

Matt Sedlock did a great job when he treated our house today. He was very thorough and mentioned a couple of issues that he noticed so that we could keep an eye on them. We are hoping he is the Service Pro the next time a treatment is needed. Thanks!

Steven Mata treated my house, and he was awesome. He was professional, and even though my puppy kept trying to play with him, or growl at him, Steven was very patient and friendly with him. I also appreciate that I was called prior to Mr. Mata showing up, and that he waited for someone to be home to talk with, instead of assuming the services needed. Thanks Steven! - Nicole S.

Duane J.

It was a pleasure to meet Matt Sedlock last week when he arrived to apply our scheduled treatment. We recently adopted a dog, so I had a natural concern with possible affects caused by the yard treatment. Matt took the time to answer all my questions and his confidence explaining the product re-assured me that our dog would be OK...and he is! I look forward to seeing Matt next quarter.

I have a regular contract with Alterra and today James Powell came out to take of my surprise house guests (found tunnels in my attic insulation made by mice/rats while servicing my air conditioning units). He has been a outstanding rep before and today was no different. He placed the traps and explained how this would be the most efficient method and placement to get rid of the critters. James was also clear about when follow up will be and encouraged me to call if I noticed any new areas. How nice to work with a person who really cares about his customers. Kecia A. of Katy, TX.

James Powell & Johnathon Brown are great representatives of what customer service should be - friendly, prompt, informative, and obviously care about their customers. We have had a great experience with Alterra and appreciate the friendly, thorough pest control services they provide.

Steven Mata was very friendly, thorough and professional. He asked if I had any pest problems and I mentioned I did but could not tell if it was a water beetle or mice problem. He investigated and said it was likely mice. He left glue boards behind and said that they would return to remove them if I could not bring myself to look at captured mice! Great customer service. Monica W.

James Powell was great. He suggested two different services we needed that we already qualified for. Great customer focused service.

James Powell provided an exceptional service during our quarterly home visit. He was very professional in responding to my questions and concern. Thank you James

This is the second time Casey came to our residence. He is always courteous and does a great job and answers all my questions.



Linda W.

I am always impressed with the excellent customer service from Alterra. Matt Sedlock was very professional and flawlessly executed the job and the pests!

Steven Mata did a great job! He was polite, easy to talk to, and answered all my questions! Very professional and accommodating!

-Evelyn B.

James Powell did an outstanding job. He was always friendly and explained in detail for all our questions. I'm thoroughly happy with the experience. Thanks Alterra.

Casey serviced my home this week and did an outstanding job. She is always friendly and is well educated on all of my questions. When I ask if she will spray our garage and/or attic she never hesitates. Thank you Casey!!

James Powell did our quarterly pest treatment today. I spoke with him about the issue of spiders just like I do ever other person that comes out to do the service, and he assured me that the chemicals that Alterra uses will get rid of the spiders. Now that was a first. Every other person that has come out here has told me there was no way to get rid of spiders. He got rid of the spider webs in the garage and did the treatment, he also told me that I could call and have them come back out if I see anymore. He advised me to have them spray the foundation again also. He was very professional and courteous. I wish he would always be the one to do the treatment at our house. Great job James!!! Mary H.

James Powell came by today for the quarterly pest control treatment...cordial, professional and provided an update what was done to treat the ant issue. thanks James.

Ken S.

James Powell serviced my home today and did an outstanding job. Very professional and insightful in pointing out focus areas and highlighting ant issue in my backyard. Thanks James!!!! J Jones

James Powell did an excellent job, very happy with his performance!

Very friendly and professional, thank you James Powell!

Matt Sedlock was great! Very professional and in and out quickly. Always a happy customer : ) Thanks, Jeremy and Brandy C