Roto-Rooter Plumbing & Drain Services

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Had some issues with scheduling, mostly due to weather and the extreme cold, but once at our house the tech, Dave Solomon 0393, did a great job. He was professional and friendly, and thoroughly explained all that needed to be done.

They were very busy due to the weather, and hence a little later to arrive than they originally projected. However, they did an excellent job of keeping us updated. The technician (Dave Solomon) was very professional and friendly, did a great job at diagnosing and solving the problem, and provided us with a thorough description of what he did and potential issues to watch out for. The pricing seemed fair.

Quick, efficient service. The tech was there when promised and was clean, professional, and friendly. He fixed my problem at the price quoted and gladly accepted a coupon I had downloaded from the corporate site. No one ever really wants to call a plumber; but if you have to have one, these guys are the ones to call.

Dave Solomon Tech 0393 was the technician that worked on my problems yesterday. He was extremely knowledgeable and explained everything that he was going to do to rectify my problems. He worked in a very timely and efficient manner and, while I hope I never need plumbing assistance in the future, when I do I hope that this polite young man is available--I give him a 10 out of 10.
Best regards
Ed Christgen

Called in the morning and Lee(#0212) was out just after noon. Fixed the broken pipe in the garage then started working on the clogged kitchen sink. Couldn't fix it so he looked further. Found a hole in a pipe under the house (crawl space) and the clog. Came back the next day. The pipes 65 years old had to be replaced. Finished in good time. Sink still stopped up so he ended up going into the wall to loosen the sludge that had backed up from the pipe under the house. Lee was very courteous and knowledgeable and explained things so I could understand. I highly recommend asking for Lee if you have plumbing problems.

The laborer was polite and gracious, but quickly snaked 75ft line with the 1/2 blade cutter and packed up and left instead of running double blade for complete cleaning or suggesting water jetting with a root saw. The camera man (salesman) came the next day and tried to sell $10k line replacement, telling me that was the only option, never suggesting jetting saw or chemical treatment. Business model is clearly “go for $10K job” instead of aggressive line maintenance. Salesman angrily wadded up paperwork when I refused to buy $10k job.

While I am giving them outstanding marks for expertise, professionalism, promptness, for replacing the flusher and valve I was charged 270 dollars for half hour labor. Ace Plumbing spent a hour replacing 20 feet of pipe and fixing pipes around cloths washer and entire bill was 180.35. Labor was only $144. I also used a 50 dollar coupon for Roto rooter which was honored, however my total bill with them was 302.92. Overall, I will be using Ace instead of Roto if I can for the sheer difference in price.

I though Dave S. #0393 did a great job at my house. He was very knowledgeable and professional and explained everything he was doing. Even though it was late at night he did a thorough job and was not trying to rush his work. Will definitely be using him again.

I called on a Sunday and a technician was at my house within 4 hours. Larry was great. He was professional, friendly, knowledgeable, well organized, and clean. Roto Rooter....he is a keeper!!!

Dwayne (#3453) did a great job. He quickly diagnosed our problem and corrected it. Not only that he fixed our toilet while he was there. That type of service is the reason that I call roto-rooter.

Larry had a great attitude. He was late to my appointment. His GPS sent him to the wrong address; by the time he realized, he had already contacted the resident; instead of being dismissive and leaving, he stayed and talked for a short period. That was the right move in my opinion. Always be respectful whether it's returned or not. When he told me what happened, we laughed about it. We had a nice visit, and he took care of business. Larry's a good one; don't let him get away!

technician was excellent, very neat, did a great job even though it was late in the day. Would recommend highl.

Excellent service. Service person was friendly and polite, as well as very helpful. They were able to come out within a day of calling, and had my garbage disposal working in 30 min. Highly recommend this company!

The tech Dwayne #3453 was very professional and helpful. He kept me updated the whole, which was under an hour. He was very careful of my things and was very effecient.

Larry was very professional and friendly. Cleared blockage in sewer line, scheduled camera inspection, resolved all problems. Thank you

They came out and assessed the backup, let me know what each option would cost and made it as plain and simple as could be. Very honest, clean and prompt service. I'd recommend them to anyone who is seeking plumbing service and wants to be treated right!

As a landlord I take all my tenant calls very seriously. I received a call about a drain backing up in the water heater closet I knew I could have brand new carpet at risk of taking on water. I provided the Roto-Rooter number to my tenant to schedule the appointment. Roto-Rooter knew exactly how to handle the situation and called me with the estimate to approve the work. They arrived same day and were done in an hour. I appreciate working with quality companies who can help my business be great.

Excellent above and beyond service. When the tech accidentally caused some damage to our ceiling while investigating a plumbing issue the company stepped in and agreed to repair the damage for us. We really appreciated our tech's professionalism and service. We will definitely be calling them anytime we have a problem! :-)