08/27/2015Provided by YP.com
Jordan Couch at "Park Cities Ford" went above & beyond in helping me with my auto-needs. To say the least, I made two phone calls sharing what I wanted, went online & filled out credit-app, & Jordan did the rest.
Also, I was treated with utmost consideration by all members of staff at "Park Cities" from finance, sales, and delivery process. They gave me a very aggressive finance rate & we had "ZERO back & forth".
If you want a "hassle-free car buying experience", call Jordan Couch. You will be glad you did as I do not feel compelled usually to give such kudos.
11/10/2013Provided by YP.com
DO NOT GO TO PARK CITIES FOR SERVICE OR BODY WORK!!! I have been to Park Cities Service 3 times for the same repair work. They basically have made me diagnosis the problems... I am not a mechanic. I am a female and I know absolutely nothing about cars, but evidently I know more than there mechanics do. And as I said I have been 3 times and am still having the same problem. So far they have screwed my insurance company out of $4700 and haven't done a thing about the problem. The paint and body department is just as bad if not worse. My car was in the shop for 2 1/2 months for repair work that should have been completed in less than 30 days. They told me that it would be done. I called and they said it would be done the next Monday. I called that Monday and they said it would be done Wednesday. I called Wednesday and they said it would be done Friday. This went on and on for 2 MONTHS!! Part of the reason for the wait was because they sold my doors to make themselves $$$ on them not realizing they would need some parts off of the doors. When I got the car back my door panels were cloth instead of leather. My entire car is leather and the Manufacturer was called by me and they said that based on the vin and model of the car if Park Cities had ordered the correct panels they would have been leather. But per Brad the body shop manager my car shouldn't be leather. Basically he didn't want to admit they screwed up yet again. Long story short I had to take my car back AGAIN to have the correct door panels put in. Basically, I am still having the same mechanical issues after 3 times of having it fixed. With all 3 times taking wayyyyy more time than it should have. And the body shop is horrible. Avoid Park Cities Ford service and body shop. They are horrible and will take everything they can from you and your insurance. Oh and if this site would let me they wouldn't get any stars!!!
UPDATE!!!!! After getting my car back a week ago and thinking everything was great I learned that my car is STILL NOT FIXED!!! This place is horrible. DO NOT GO TO PCF!!! After having over $17,000 worth of work done you would think the car would be fixed. I could have bought a new car with all the $$$ that was spent at this place and yet still NOT FIXED!!!!
08/16/2013Provided by YP.com
Buying a new car is always a chore for me. I don't enjoy all the hoops to jump through before and after you agree to a price. Park Cities does better than most for keeping the process smooth. If you are buying a ford this is where I would send you to first.
08/05/2013Provided by YPmobile
Internet/email sales arrangements even arranged a test drive and appointment to purchase car. Car was sold before I arrived and after the test drive. Relocated to Dallas for a job. Using my daughter's car while she is out of the country participating in an internship. Need a car for work so researched dealerships and felt comfortable with Internet salesman. He was responsive and helpful over email and the telephone. He found me a certified vehicle which met my budget and got me pre approved over the phone in one day. I scheduled time same afternoon to test drive car and seal the deal. Before scheduled appointment salesman emailed me to let me know that Finance Director whom brokered my deal had all the paperwork in his office and had left for the day. Thus, he would get all my ppwk in the morning for me to come in and close deal. Great, right? Well I didn't wait until the next day to test drive car I made arrangements for a test drive that evening to make sure vehicle would work for me and in an effort to keep the ball rolling. I confirmed with salesman I wanted the car and would be in the following day after work, 4:30pm, to close the deal. Great, right? Well at about 3:45pm the following day I received a call and an email from salesman that the car had been sold!!!! Salesman was very apologetic and informed me latter action was out of his control and that he too was under the impression that car was already sold to me and contract had already been written up and approved for my review and signature. To say the least I was very upset. Met with sales manager and general manager today. Now, I am just waiting to see how this dealership will make this right. I will update post after I hear back from dealer.
07/26/2013Provided by YP.com
Stan was very respectful and honest. We definitely had a great experience!
07/05/2013Provided by YP.com
My experience at Park Cities was excellent. Stan, Greg and Chris and everyone I had a pleasure of meeting in regards to receiving my Lincoln provided me with quality customer service and treated me with utmost respect.
06/12/2013Provided by YP.com
The salesperson, Travis, is the ONLY reason I stayed, shopped there, and eventually bought a vehicle from your dealership.
05/20/2013Provided by YP.com
EXCELLENT! The staff was very helpful and pleasant to deal with.
04/25/2013Provided by YP.com
Went above and beyond to make my buying experience convenient and enjoyable. My sales person was very knowledgeable and listened to what I wanted in a vehicle.
04/25/2013Provided by YP.com
02/28/2013Provided by YP.com
I really enjoyed working with the whole team. Relationships are important for return customers and he has the right personality! Thanks!
02/11/2013Provided by YP.com
Chris is an Excellent Guy, for Park Cities, he makes you feel respected and is a great salesman.
01/30/2013Provided by YP.com
Very satisfied with everyone at the dealership, they went out of their way to answer any questions or concerns I had.
11/05/2012Provided by YP.com
Staff is very friendly. This is very important!!
11/05/2012Provided by YP.com
10/15/2012Provided by YP.com
Freddy Valdovinos made my search for a new vehicle very pleasant. He showed respect and patience during the process of looking at multiple vehicles on the lot as well as knowledge of each vehicle. I would recommend Freddy to my family and friends.
09/28/2012Provided by YP.com
I have owned 6 ford vehicles over the years. PC Ford gave excellent customer service throughout, best car buying experience ever
09/22/2012Provided by YPmobile
I recently bought a 2010 Platinum truck from Park Cities and had a great experience. John Nassiff is a great salesman to work with.
09/13/2012Provided by YP.com
I had a great sales experience and I am a repeat buyer from your dealership
08/23/2012Provided by YP.com
Thank you Park Cities Ford for helping me obtain my first NEW Car!!! My life has truly changed! Thank you!!
More Business Info
We Are Here To Serve!
- Regular Hours
Mon - Sat: Sun Closed
- New Lincoln Sales
- Certified Pre-Owned Lincoln Sales
- Used Car Sales
- Full Service Repair Department
- Full Service Body Shop
- Fully Stocked Parts Department
- Air Conditioning Systems
- Auto Parts
- Body Repairs
- Brake Parts
- Car Rentals
- Engine Repair
- Engine Service
- Fluid Changes
- Internet Sales
- Performance Parts
- Rental Cars
- Trade-Ins Accepted
- Transmission Filter
- Transmission Parts
- Tune Ups
- Certified Pre-Owned Lincoln, Lincoln, New Lincoln, Service Repair & Warranty, Used Cars
- Payment method
- check, paypal, debit, all major credit cards, financing available, insurance
- At the corner of Lemmon ave. & Inwood Rd. in Dallas, TX 75235
- Northwest Dallas
- Free WiFi
- On-Site Starbucks Java Station
- On-Site Allstate Insurance
- On-Site Enterprise Rental
- Service Loaners
- Free Service Car Wash
- English, Spanish
Randall Reed's Park Cities Ford World Class Automotive Group
- Automobile Parts & Supplies, Auto Repair & Service, Car Wash, New Car Dealers, Used Car Dealers
- Other Information