Arbor Tech Tree & Landscaping Service

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So this company is composed of two brothers and their sons. The man that showed up to give me an estimate told me he would do my front yard for $560.00. I thought that the price was a bit high but I thought that I would get exactly what I wanted for the price, and I thought that the Arbor tech seemed a legit business. We agreed that he would trim up the overgrown plants lower the crown of my tree and thin it out, and take two bushes out. I specifically told him I wanted the crown lowered on my tree. He agreed and said his people were going to come by and do it by the end of the week. On July 27 I show up from work on the day they came to do it and I was surprised to see that the tree was raised and the crown was left high. I did not like it and told the man that showed up at the house to charge me (same person that gave me an estimate). He said that his men (his brother and nephew) will show up the following Friday August 5 to fix whatever I was not happy with for obviously the same price ($560.00). They did show up sometime later and told my boyfriend that they could not do anything as they had to wait for the tree to grow out a little bit to fix it. October 11 I notice my tree is falling over and the roots are coming out of the ground because is top heavy and so I called and they said they will send someone over. When I spoke to the man that came by he said that they will lower the crown for an additional 175 dollars. I told him I shouldn't have to pay for something I wasn't even happy with from the beginning specially after they said that they would trim it lower. He said he would ask his dad and give me a response. I have called twice since. One on Oct 22 and again on the 27 and left a message, I am assuming that they are now ignoring my calls since I have not received a response. So it was a little over 2 months from when they trimmed my tree to when it started to tip over...I guess that is possible when you call Arbor tech to trim your tree. And they wont fix it unless you pay them extra because apparently its the winds fault.

They also did my front yard in Ocotillo and if I had a choice to have not worked with them I would have! They suck in the customer service area. They DO NOT return phone calls and give you the run around when you have an issue with them. I feel like I threw my money away dealing with these ppl. They do not deserve to have anyones business or money.

Arbor tech has the contract for the lawns in our housing development -Ocotillo Desert. We are very dissatisfied with their installation, customer service, and materials. Almost everyone on our street has had to redo their lawn either on their own or with another company. they have been unwilling to work with us on customer service issues, and used very poor, underpowered materials and seeds when installing the lawn.