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Reviews

DB
David B.

06/20/2015

Provided by YP.com

Fantastic bakery, my favorite in PA and MD area. The service is always exceptional, friendly and enthusiastic. The food is fresh, flavorful and the presentation is second to none. Desserts are rich, not over-sweetened. Janina's is our favorite little gem in York. We take out friends and family there whenever they are in town, and they all love it and look forward to a visit to our local bakery/cafe.

K
karenrs

05/19/2012

Provided by YP.com
I have never had anything but ...

I have never had anything but a positive experience at this bakery. The owner has always been helpful and has done many special orders for me. The desserts are so.o.o beautiful that each creation deserves to have it's picture taken - gorgeous edible flowers and decorations which represent hours and hours of work on her part. The truly wonderful part is the experience of actually eating each creation despite one's hesitation to destroy the work of art by cutting it! Each cake is exquisite, from the fruit selections to the extremely decadent chocolate varieties. I highly recommend this bakery to anyone who loves to serve something very special and unique to their family and friends. We are lucky to have such a gifted baker in York, PA. and I am one of her devoted customers.

H
hherg

03/27/2012

Provided by YPmobile
Terrible Customer Service

I have never have Had such a bad experience with a bakery. But this was a terrible experience. I gave the owner of the bakery my daughters name to put on her cake unwrought and failed to put the correct name. Not even close. So I called her back but the store was already closed. I got a call a few days later from owner saying it was my fault. But I am not not the one making the cake. She is the bakery not me. She has no customer service skills. I was so embassed for my daughters party since her name was not correct on cake. The owner did not care at at all. When I asked for a small amount of credit for the cake she said she gave my husband a free cookie do she die not owe me anything. I was not happy with her response at all. Also thst she gave a discount for the cake. I never asked for one. Thats on her. I WILL NEVEr use her again. It was a big let down. Its hard to find good service out there. She was a ripe off since my cake was over $100.00 and could get my daughters name spelled right when she jyst had to look at the paper. No care in the world!!!!! Disgusting. Bi hope i can defer a least ine custmire away from her. I always read people comments about their experience with companies. Bc if it happen once it can happen again!!!I don't think she will be in business that long.

claimed iconBusiness Response04/12/2012

Janina's Fine Desserts considers exceptional customer service its top priority. Our policy for anyone picking up an order is to look over the cake before they leave the store to make sure no errors were made, even if the customer insists that they do not need to look at it. If an error was made we can correct it on the spot, and even if the error is overlooked by the customer we can still try to fix it if we are contacted during our business hours. We take all customer concerns very seriously, and we will resolve any issue so that each customer leaves our bakery highly satisfied with their experience.

This listing has been claimed by a business representative.

More Business Info

Hours
Regular Hours
MonClosed
Tue - Fri:
Sat:
Sun:
Services/Products
  • Wedding Supplies
Payment method
discover, mastercard, visa, all major credit cards, amex
Categories
Dessert Restaurants, American Restaurants, Bakeries, Ice Cream & Frozen Desserts, Restaurants
Other Information

Parking: Free

Bike Parking: Yes

Cuisines: American, Dessert, Ice Cream, Bakeries

Cuisine: Family Style, European, Ice Cream, Cafe

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