Jeld-Wen

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I have the original invoice for purchase and a copy of their warranty that came with the windows (and is still posted on their current web-site). The seal is gone in 3 windows and I have condensation between the pains. Their warranty specifically covers hermetic seal failure, but Jeld Wen customer service (both Lori and manager Shelby) state that Jeld Wen doesn't make V-grooved glass any longer, so they won't warranty them. I explained that you can still buy these windows from other companies, and just because they quit making V-grooved grid windows, it does not get them out of their warranty obligations. They can meet their obligation by farming the work out to their competitors who still do. Warranty States: (1) repair defective products without charge, (2) furnish a replacement, or (3) Refund the original purchase price.
I am the original purchaser with all receipts and copy of my original warranty. They refuse to honor any part of their own warranty.
Don't Buy "Jeld-Wen"