United States Postal Service

Write a Review800-275-8777

CLOSED NOW - Closed

12/21/2016

IF YOU HAVE A PROBLEM WITH YOUR MAIL DELIVERY TO YOUR PO BOX FROM THIS POST OFFICE AND THEY WILL NOT/CAN NOT FIX IT, PLEASE FILE A COMPLAINT. They are not doing their jobs when they are consistently losing people's packages. You can do this through the Portland Department of Consumer Affairs at 503-294-2536

1. In 6 months, I have had TWO packages that were delivered to the Post Office (per their tracking system), and lost. Just disappeared. From the ACTUAL Post Office. The first time, they tried to make it seem like my fault, and I had to jump through a bunch of hoops and was finally told that the key to the locker my package was placed in was probably put in someone else's PO Box (who, presumably kept/stole my package). Today, the same thing happened and I was given the same explanation. As a method of apology I was told that, as a cost cutting measure, they employed young people who just don't care. Really? Like I care about that. What I DO care about is that now I have to go shopping three days before Christmas Eve to make sure there are children with presents from me under their Christmas tree. Crappy presents because the post office's negligence allowed somebody else to have my packages. Again. And, once again, I was just told, "sorry, we probably made a mistake." End of story.
Oh, and as they were looking for my package, another couple came in whose package was "delivered" to their PO Box, but was nowhere to be found.

2. I have also had two packages get marked "undeliverable" because, when I send them, I put our physical address (that UPS and FED EX will deliver to), and on the next line I put our PO Box (that USPS will deliver to). Twice, they did not read the second line on the mailing label to see that I, correctly, put both addresses and would not put the packages in our PO Box.