Door Systems Inc

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CLOSED NOW - Opens at 8:00am

In 8/2006, they installed a replacement garage door at my home. The garage door, in my opinion, was of extremely high quality. However, the springs which generally last 15-20 years broke and needed to be replaced. When I rechecked the warranty, I discovered that they were covered for only 3 years as opposed to the usual 5.

Door Systems Inc installed 2 commercial garage doors about 2 years ago in our condos. They worked fine for about a year and a half until incidents started to multiply. At $260 per service visit you can easily imagine how trapped I started to feel, especially for a product that cannot be easily replaced. As if dealing with a low quality product was not frustrating enough, their managing staff on the phone was very unfriendly and uncompromising. In particular their dispatcher "Caroline", treated me as if my expectations of a product that doesn't break every 3 months were unreasonable, and made me feel that I had to explain myself for daring calling them again. I could not believe it!



For a product that cannot easily be replaced, after-sale service is critical, and this company clearly failed to deliver.



I would NOT do business with them again.