Tri Tech Security Inc

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No Stars, DVR / Ransom! Byron said "Your DVR is way out of warranty". He was adamant that my DVR had only a one year warranty and also that the company would not accept it back unless it was with the original box and packaging. Digital Watch Dog says UNTRUE; the unit has a 5 year warranty and they don't care what box its returned in and that I am only liable for shipping it to them.

Byron is now holding my DVR and will not return to me unless I pay a $100.00 service call. I only requested the service call because he told me it was out of warranty. He is quick to service you when you pay him $2411.64 for a 8 channel system with only 4 cameras. He also brought out a DVR that did not work and wanted to sell me that and I would have purchased that if it had worked for $175.00. Now I wonder if I have faulty wiring since neither DVR was working. He took my DVR with him to check it out and says he threw it in the trash. All of this is Byron's work and he should have stood behind it. Don't call this guy move on and save yourself.