Starr Pet Resort

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I have been taking my Labradoodle to Starr Pet Resort for a couple of years now. She absolutely loves to go there. When I say do you want to go see Jim & Sandi she gets so excited. When we hit the country road she really starts going crazy she knows exactly where she is going and can’t wait to get there. She is always happy when I pick her up sometimes I can’t get her to come with me to the car. The resort is always clean and smells good. They are very strict with their vaccinations requirements which I appreciate because I know my little girl is going to be safe. I also like that they don’t put the dogs together. I would hate for my girl to get hurt by another dog. Thank you so much Starr Pet Resort for the great care you give my girl.

More people need to send in reviews. This is a good place recommended by my vet. A dissatisfied person comes along who is mean spirited and tries to destroy a good business is a very sad thing. So, folks if you have left your dog there write a good review. Patch G/.

On June 17, 2017, Starr Pet Resort contacted me to inform me that my Belgian Malinois puppy had been injured while under their care.
Jim Brock, owner of Starr Pet Resort, initially refused to pay any portion of the bill saying it was just an accident, although he had only given vague, conflicting explanations as to what happened. He also threatened both my girlfriend and I that this was a criminal matter and he was reporting it to the sheriff to have me arrested if I did not pay for his week of boarding immediately by providing him with my credit card information. He also refused to release my dog's collar, tags and leash left at Starr Pet Resort.
Jim had presented me with a contract for signature when I dropped of my dog on June 9, 2017. He stated that it was an "authorization to get medical care if needed". In reality it was a liability waiver which states that Starr Pet Resort is not liable for anything that happens to your pet, and if they are found liable, it is only for a maximum of $500, or the value of the pet, whichever is LESS. None of these waivers are mentioned on the company's website, nor was I advised of them prior to drop off even though I had visited the kennel in person and made a reservation over a month before boarding.
I made at least five written requests for information regarding the injury. These requests included video records as they advertise they have 24 hour surveillance, a written statement from the person with my dog when the injury occurred and the name of their insurance provider. These requests were all ignored.
Despite several written requests, I never heard from Starr Pet Resorts after June 20, 2017, until I saw them in Small Claims' Court on September 11, 2017. It also turns out that their insurance does not cover pets. They are a kennel. What does their insurance cover?