Buff Masters

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OPEN NOW - Closes at 5:00pm

I took my husbands car there because he works at night. I will not go back. The car was scratched up he was upset. Now I have to pay to have the scratches removed. The do not rinse the clothes out offer each use.

Went there today 1/11/2016 to have my wife's car washed. Upon running it into wash on the auto chain that brings it through wash, the machine busted the tire and ruined the wheel. New Buick,so this will not be a cheap repair. Nobody bothered to notify me this had happened to our car.I walked outside to see why it was taking so long and saw tire flat and wheel mangled up.They were attempting to take spare out of a new car and put it on. I asked them why, they were going to try and replace tire without me knowing.I told them not going to happen as my wife commutes 100 miles a day from Ocean Isle Beach to Wrightsville Beach. They said they would buy me a tire (how nice of them) and could have wheel "repaired". It is a styled aluminum wheel which i doubt you can repair 1/8 gouges on it. When i called local Buick dealership,they recommended bringing it in on a rollback. The manager Brooks stated since their insurance would have to cover it, that i could get a wrecker at my expense .he wasn't calling one.Then when i asked him about a rental until my car is repaired he stated not his problem,he had turned it in on his insurance who would be contacting me in 24-48 hours. I asked him how i was to get home,again not his problem.I am disabled and not very mobile,so he leaves me sitting there 4 hours until my wife could pick me up and take me to get a rental at my expense.So,i wasted a day sitting there being punished because they ruined my car. NEVER will get my business again and i hope Mr. Brooks father or mother or wife and children gets stranded out and treated like this by a non educated manager at Buffmasters. Karma is a killer. PLEASE avoid this place like the plague. Scott Shore Ocean Isle Beach,NC