NTB National Tire & Battery

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CLOSED NOW - Opens at 9:00am

YOU HAVE BEEN WARNED! AVOID NTB Talleyville AT ALL COSTS. ... THEY WILL LOOT YOUR HARD EARNED MONEY... I have been to NTB to check breaks of my Accord. A free break check coupon was available at NTB website. They quickly checked the break and said I need new front break pads (my rotors were perfect). They gave me an estimate for $285.93. $140 for front break pad (Part) and rest for the labor to install it including a 12% shop fee. I did not have any clue how much would be teh cost for a break pad or the labor associated with this job, I asked for a discount and they offered a $40 for the service if I do it today. I trusted the sales person and with out thinking twice, I decided to go ahead with the break pad installation(Stupidest descision I ever made). I came back home, looked prices for the part (NAPA break pad exact same model,part no) they put in on my car, it was only $60 and price was confirmed with local Claymont NAPA store. Essentially, NTB charged me 230% more for the part. I called the Union Park Honda dealer to find out how much they charge for new front break pads + installation, Can you believe it is only $109.99 at the dealer, this include new front break pads and labor. Bottom line, NTB Talleyville RIPPED ME OFF for both part price as well as labor charges. I was charged $245.93 after discount for a job that could have been done at teh genuine Honda dealer for $109.99, or may be even cheaper at another local mechanic. I can't believe this type of dishonest people cheat you on your ignorance and continue do business in America. I went back to the NTB store and enquired why I was charged 230% for the part and almost double for the labor, the manager Bernard Flowers was not available, The assistant manager Craig was rude and said, that is what we charge for this service and he can't do anything. I told him that I won't do any future buiness with this store, his answer was I don't care. The worst customer experience I ever had. Can you imagine a business like this cheating customers? It is nothing but day light Robbery at NTB. Do not belive in their free checkups and coupon. It is a strategy to bring in potentail prays like me and they charge 230% more and offer 15% discount. My simple message, if you happen to read this review, AVOID THIS PLACE AT ANY COST ..Don’t throw your hard earned money to this SCAM ARTISTS.

Do not use this store. You have been warned! Came in at 8 am for an appt to just rotate and balance 4 tires. Came back after 1 hour and NOTHING HAD BEEN DONE! The car hadn't even moved. When I arrived there were 2 cars ahead of me. When I came to pickup the car there was a full garage with cars thT came after me.



I would fire anyone this incompetent.