Lucy's Pizza & Restaurant

Write a Review302-762-1996

OPEN NOW - Closes at 10:00pm

I ordered food paid with my gift card but I did not receive my gift card back with a balance of over $100. Went back to the store and was told by the cashier who serviced me that I must have dropped the card and some one picked it up. Not so because I put everything I received from her back into my wallet before leaving counter and waited in the restaurant, with nothing on the floor as I looked from the floor to the counter in attempts not to stare at anyone. I was really upset so I returned the morning and requested the camera's be reviewed to see what happened to my card and after asking for my contact information I was told by another worker the manager Dave would take a look and get back to me within the next day or 2. I told the worker I would follow up with Dave later in the day. I went back around 9 pm when it's a bit slower and explained the situation and the workers looked at me as if I was nuts. I asked to speak with Dave they tell me there isn't anyone there with that name. So, I asked to speak with a manager, explained the situation again and asked that the camera be reviewed since I keep getting the run around. He takes my information again and says he will review camera's and get back to me within 1-2 days. I asked can this be done in 1 day since I've been given the run around and miss-information. I asked who the worker was I spoke with earlier in the morning and was told they don't give out workers name. I asked will the worker be reprimanded for poor customer service only to be told that was probably the owner. Wow full circle run around as I am now fully convinced this cashier stole my card and this establishment is doing nothing about it. At 1st I entertained the idea that she may have given my card to someone else by mistake but at this point there is clearly some weird cover up. I will continue to pursue the recovery of my card or the monies on it even if I do have to take legal actions as suggested by the State Police.

Great food never let me down and their cheese cake is delicious