Horizon Services

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Martin was professional and easy to talk to about my plumbing problem. Quick inspection quickly saw the problem and diagnose the repair. Did an excellent job. Thank you Martin

I wish they had no stars this company took advantage of my 97 year old father when they came out to clean his air conditioner they told him he needed a complete new system until the technician saw me and then he could not run away fast enough he did not even clean the condenser in the back he totally ignored that and took off when I called the company the only thing they can say is well will give you your money back so many people complained that they take care of elderly people stay away from these people that's how they pay for all the big commercials on TV by ripping off the elderly people

We got our new AC unit from Horizon and had a great experience. The guys are knowledgable and all around good people.

You pay for what you get. And every service that Horizon has performed for us has been spot on, from a new hot water heater to servicing our heater and air conditioner, and worth every cent. Their technicians are very knowledgeable, fuly explain options, absolutely no hidden or unexpected costs, courteous and really do wear booties in your home!

My experiences with Horizon this month exceeded my expectations. The technicians were very professional and knowledgeable. A had a preventive maintenance service done on my a/c unit and a drain upgrade installed. They gave me a great price which also included another check up for next year as well as evaluating my hot water heater. My hot water heater needs to be replaced this year and I will be having them do the work. I highly recommend them.

My experience with Horizon was amazing! My older HVAC unit was not working, so I called and they were able to send a technician out that same afternoon, in just a few hours! Their customer service team contacted me 30 mins before the technician was due to arrive at my home, which gave me plenty of time to leave work. The technician was very friendly and he was able to determine my problem, have the part delivered to my home and fixed the unit in under an hour! This was my first experience with Horizon, and I will definitely continue to use their services and highly recommend them to others!

In my experience, Horizon is the BEST! They installed a new HVAC system for me in 2014, and I've also called upon them to do plumbing work. They are always clean, neat, friendly and efficient - and the work is done RIGHT the first time. I highly recommend!!!

Kevin E and his partner Chris arrived to my home in line within the stated time frame to look at my water heater. Kevin sat down with me to explain my options and even provided additional information about the current configuration of my water heater that could pose some problems down the line. I liked his straight forward style. Both gentlemen were pleasant to talk to. My cat even like them. I feel comfortable now that in the future when I have plumbing problems, I now can reach out to Kevin at Horizon and feel comfortable that I'm not getting jerked around.

Every experience with Horizon was outstanding. From my new heater/air purchased last year to the routine maintenance received this year. Great personnel, great service, great job. Only way to go!!!

The service was immediate and the servicemen knowledgeable. And when I called with an concern the response was quick courteous with corections swift. Awesome job!

Our techs spent the whole day at our house swapping out our heater and A/C. The work they did was outstanding, and the system works great.

I am going to be as honest as I can about this review. Customer service is great only if you have the opportunity to speak with a supervisor.



The technicians are great and friendly. The biggest problem is scheduling. I was told they would be at my house between 2 and 4 PM showed up at 7:30 to clean heater and left me without heat for 4 days Thanksgiving week.(Thanksgiving day, Fri, Sat & Sun .



Sun said between 2 & 4 PM showed up 8:30 PM - Tuesday late again fixed heater ran for one day. Thursday showed up on time between 8 am & 12 noon arrived 11:50 am fixed heater said it was a lose wire. next day no heat. The heater has a problem caused by the first tech..

One month later no heat. waiting for part to be installed in Jan.. I could go to Greenberg's supply in Wilmington and get the part for them same day $14.95 a check valve..



Lack of Communication from the dispatcher they don't know where the tech's are. I will still use Horizon they did a great job on my well pump but the heater loses prime ran for 9 years no problem until they touched it. I am now using the wood stove until they show up in Jan. 05, 2015. The heater will run if I purge the line and pump the air out but only for a few days then it shuts down. The heating company that installed the heater 9 years ago blames Horizon and Horizon says the heater was inadequately installed by the original company. I call that passing the buck. This can happen no matter what company you choose so just hope for the best.

We are very pleased with our service technician, MAA, professional and efficient!

Both service techs - hvac tech + pipe draining tech - were very knowledgable and efficient. They gave me a great deal and were very patient in answering all my questions. they really put me at ease while winterizing my home. I would certainly use horizon's services again and recommend them to anyone.

Outstanding Services, you can't go wrong choosing Horizon

Prompt, knowledgeable, neat, friendly and thorough. I could not ask for more.

We have been loyal customers for 6 years now since moving to the area and always recommend them to anyone we talk to. Their customer service by their employees - over the phone calling for service as well as in-home technicians - is always exceptional. We've had plumbing and HVAC repairs and installs from Horizon and have never been disappointed in the job!

Always friendly! Always neat, clean and on time! Always fix my problem quickly! Thanks Horizon

Very expensive, whatever you have done.

My gas furnace did not start up. I had replaced my old analog thermostat with a new digital thermostat a few years ago with no problems. I am familiar with the workings of my gas furnace, and replaced my hot surface ignitor with a new one but this was not the cause. So I called Horizon to come fix whatever the problem could be. The technician could not get the furnace to start, so he bypasses the thermostat by rewiring the furnace, and the furnace starts. He then examines my heat exchanger and notices very small cracks. At this point he stops all work and states he cannot do anything else to fix my furnace because it is company policy to not get my furnace in working condition until I replace the cracked heat exchanger due to possible CO poisoning. I have several problems with this. First, my very tiny cracked heat exchanger in no way is related to why my furnace is not starting. In fact, many people now who have old furnaces greater than 15 yrs old are using their furnace with cracked heat exchangers. Second, the assumption that cracked heat exchangers lead to elevated CO levels in the home is wrong. I have CO detectors all over my house and none have gone off. Also the technician did not have any CO meter and did not take any measurements to verify his assumption. Third, he quotes me $300 to replace my thermostat with a new analog one and $1700 to replace my heat exchanger. Seeing that I have replaced my own thermostat, a digital one at that, for less than $50, this is outrageous. I paid my showup fee to Horizon and told the technician to get out. Afterwards I fixed my problem by replacing my induced draft motor, which was the real cause of my problem. Horizon is overrated. Look closely at the bad reviews online and you will conclude that these guys play on your fear and overcharge you and tell you that you need replacements that are not needed. So beware, they are con-artists of the highest caliber.