Sweet's Heating and Air Conditioning, Inc.

Write a Review847-251-1247

Routine service is surprisingly high and furnace parts are marked up 5x over standard retail prices.

My response to Jenny's comment is simply this. When you call a service company & then refuse them when they arrive NO matter what circumstances are a 'trip charge' of $67.00 is MORE THAN FAIR and in order. The distance from home to place of business is also inconsequential. As far as the comment about the phones being down is simply a validation that Jenny felt she didn't have to pay and is unfounded. Is it fair that the technician doesn't get paid? I think not!If Jenny had called any other company she would have been charged for a full service call which typically a charge of $139.00. I know because I priced around this area. I've used Sweet's for years and feel that they are the best deal in town and provide 'personalized service' that these larger companies don't do. Furthermore when I purchased a heating/cooling system they matched a competitor's price and went above and beyond in working w/us.They haven't been around for over 90 years for a reason!

We called them for heating fix. They confirmed. We then fixed our heater by rebooting it. I called them back before they arrived. They had told me they were having phone issues. I called 3x and there was no answer. The driver arrived at my house - before he even got out of the car and was still in my driveway...I ran out and told him we were all set. He was very nice - and left. Keep in mind their shop is 5 mins (maybe 6) from our home. Then 2 days later- I got a bill for $67 (1/2 their service charge). I called and explained I did not think this was fair given their phone was down by their own admission - I tried to call (3x), I quickly ran to meet the driver, etc. They insisted this was fair and I disagreed and paid the bill. This impacts their reputation - and I am more than happy to share this experience. We are doing major construction at our home...if they had treated me differently they probably would have won a lot more business for us - but this nickle and diming and unfair treatment did not sit well with me - and I wanted to share my experience.

This company is very good...I would reccomend their service to anyone!!!