Rusty Eck Ford

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Three weeks ago I bought a brand new 2012 Edge with the EcoBoost and the Ford MyTouch from Rusty Eck Ford. I was NOT told that the MyTouch could possibly have some software issues that Ford was working to correct, which who knows when this will be done. Sad to say that my Edge has software issues. The salesmen there didn't know there was a possible glitch (maybe they did and just aren't saying). The day after we bought it, my wife and I were given a brief discription of some of the new gadgets but were never told about SynchMyRide. I went to another Ford dealership today and found out about that, after I explained to them the software issues we were having. And they knew of the software issue and they explain to their customers about the possiblity of a problem. The other dealership told me they would be more than happy to help us out with the software issues, SynchMyRide, and all of our service needs. For years I avoided Rusty Eck because they were full of talk on how they could save you money and bragging about all these rebates they had to offer. When it came down to it, they are full of hot air. The number 1 rule when buying a car, never do it after 4 p.m., because they will drag you down til you're too tired to care or until they close. #2........ You CAN go home and think about it, just because they tell you they won't make that offer tomorrow, doesn't mean you have to go back and see them. If they really want your business, it will probably be a sweeter deal tomorrow. You are not in any way obligated to buy a car from them or anybody else. If the deal isn't to your liking, just get up and walk away. #3; check the odometer of the car you're interested in. I made all these mistakes and made the mistake of trusting the salesman when he told me it only had 15 miles on it. It actually had 2700 miles on it. He told me later that it was a demo, but I'm going to do some digging and find out if this Edge was previously sold and the financing did not go through........that would make it a USED vehicle and I paid for a new one. Rusty Eck won't save you any money. He's in the business of making as much money as he can to pay for his big lot, taxes, and all the overhead.
I also told the salesman that I wanted him to know that my daughter, who bought a brand new Escape two months ago from Rusty Eck, refered me. Yesterday, he called my daughter, and he called her a liar, and told her that his off-the-wall phone call to me was what brought me in and he was not going to pay her for the referral. My daughter told him that if she hadn't put my name and number on the referral sheet, how did he know to call me. And I figured that if my daughter was happy with her new car then maybe I should give them a try as well. I love the way the Edge drives and handles, but Ford needs to be take care of these other issues. More to follow in future Reviews.

PAUL SHAFER LIED ABOUT EVERYTHING. THE WORST. NEVER AGAIN....
KEPT MY TRUCK FOR A WEEK AND NOT A DAM THING WAS WORKED ON....

P.O.S PLACE....

Great customer service. Answered all questions and worked with me on payments and money down. Did awesome on trade in value. I will be going back in the future if I decide to trade in my car.

I went there to trade off my fushion for and escape. They gave us the run around from day one. Wouldn't listen on what payments we could afford or how much our ins. Check would be . Then when we asked to be put back in our car they made us drive off with no tag, which they told us to turn in. But to top it off they left us with no gas to even get off the lot. Real customer service. They seemed to think cause I was female I was stupid. Couldn't even look at me when I was talking or being talked to. Don't go there

Adam Kuntz. Ask for him by name. Extremely patient knowledgable, I never felt pushed, he was a great salesman for my personality. I love my truck, and will buy from him again!

This was the worst experience I have ever had at any shop and I have had extensive work done on cars in 5 different states. This was hands down the WORST experience. I bought an older mustang to fix up, and when I bought it I knew the gauge cluster was going to have to be replaced and it needed a new convertible top. I am not a master mechanic, I knew I was going to need help replacing the gauge cluster. Specifically the speedometer, fuel gauge and engine temp was not working. I took my mustang in on may 10th, and I told the guy exactly what I wanted. I told him to his face that the top needed to be replaced the top and that the gauge cluster needed replaced because the speedo was not working. Again I am not a master mechanic and I even I KNEW that going in. May tenth was a Friday, Chris, the guy I was dealing directly with, told me it wasn't going to be until Monday till they could look at it. Which I can live with completely, the mustang is my second car and I understand that Rusty Eck is very busy. Well Tuesday comes along and Chris calls me to tell me they will look at it that evening, I call him on Wednesday and Thursday and both days he never returns my calls. I call him again on Saturday, still doesn't call me back. He calls me back the following Monday and says they still have not gotten around to look at it. A long story short it took the Rusty Eck team over two and a half weeks to just look at my mustang, and then almost two more weeks to get it fixed. They had to outsource my car to get the top replaced he said he was trying to save me money, he said his service team would have charged over 800 dollars to just get the top replaced, how much did it cost me to have them outsource it? 823 dollars, which added several days to getting my mustang back. He then told me that they had to go on ebay to find a new cluster because they no longer make gauge clusters for late 80's mustangs. He explained to me the part that needed to be replaced on the speedo. A new cluster went for 130, and took over a week to get here because it was coming from some random dude. After I finally got the mustang back, five weeks after taking it to Rusty Eck, I found that part that Chris was talking about that required me to replace the entire cluster, it's 14 dollars on certain mustang websites with guaranteed overnight shipping. When I did finally get the mustang back, Chris told me that the speedo worked, the fuel gauge worked perfectly (his words, yes he used the word perfectly), after replacing another part the engine temp worked again, and then Chris told me that the tach meter was a little off, he told me that it would idle at about 1500 but after you got going it evened out and that there wasn't much they could do, and thats not the engine idling high, it's just the meter's adjustment. After driving it home, the speedo worked again (yay!) the only thing that worked. The tach meter was completely useless (DOES NOT WORK AT ALL), the fuel gauge said I had a full tank of gas which I thought was odd because I didn't leave them with a full tank and I didn't think that they would fill it up for me, and sure enough I ran out of gas on my way home. GOING TO RUSTY ECK WAS A HUGE MISTAKE. I now have to take it somewhere else to get the fuel gauge fixed at some point in the future and the tach meter. While their slogan says "If you don't come see me today, I can't save you any money" however they did not save me any money, and did not save me any time.

Ask for Alex Shields as he is very helpful and will get you a good deal. Beware of high pressure sales tactics from the sales manager and the warranties and go in well rested as your head will be spinning by the time the purchasing process is completed.. Alex got me a very good deal on a new car however once I agreed to purchase the car, the problems began from "this offer is only good for the next few hours" and "purchase price only good with financing through Ford" to "warranties need to be purchased at time of purchase". Am cancelling warranties as they are not as represented and that turned into more of a problem then it should..



Alex continues to provide support after the sale, customer service and car care center staff is also helpful and friendly. I usually avoid dealership auto care centers however will be using Ford's.

This was the most enjoyable car buying experience my wife and I have ever had. We saw a used car on line that we wanted and when we arrived in Wichita, it was already sold. The salesman, Peter, showed us other used cars in our price range. he then showed us a Honda Fit because he liked it but told us it was probably beyond our price comfort. We then decided to drive it and my wife loved it. Peter never pressured us into buying but was helpful in answering our questions. We would definitely recommend our friends into coming here to look at cars and would recommend Peter as their salesman.

My vehicle was damaged by a hail storm in July of '09. On Geico's recommendation I took my vehicle to Rusty Eck Collision. The insurance estimator told me it might take two, maybe three days to fix. When scheduled with the body shop I double checked with them since knew they would be busy with all of the hail repairs. I was told two days. It took over two weeks for them to complete the repairs. One of the guys from the body shop said what do you expect with all the hail repairs going on. How about not lying on estimated time to fix? Not overbooking perhaps? When I called the body shop to see when it would be done, they always said they'd have to check and call back later. They never would call back. All work looked good and after complaining to the woman at the counter, she did take money off my deductible. However, there was another customer that said he was back for the third time for problems with their work. Hope my paint lasts.