Belden Jewelers

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I took in my Mother-in-law's mother ring to have two stones added to it as a Christmas Gift. I was told it would be back by December 22nd. The lady helping me at the store wrote down very specific instructions for the jeweler on where these stones should be placed on the ring. I got the call that they received it back from the jeweler on December 22nd but when I went in the stones weren't in the right spot. I had them send it back to the jeweler and was told it wouldn't be back until after Christmas because of UPS (which I understood completely) but that it shouldn't take more than 7 days. I called December 29th and was told with the weather and the holidays that it was "probably" just delayed. I called back on January 4th and was informed that it had in fact been sent back to them but was wrong again so without notifying me they sent it back to the jeweler. It was now with the "head jeweler" and should be back by Wednesday January 6th. I called on the 6th and they still hadn't received it. I was told it should now be in on January 7th or 8th. I told them if it was wrong again I did not want it sent back to the jeweler. It came in on January 7th. For all of my troubles they tried giving me a $25 gift card for a future purchase; instead, we got $65 off of this purchase so instead our total was $104. The only issue with this is that the stones that were added were raised higher on the ring than the rest of the stones. They tried to play it off like there was nothing that could be done its just how they were going to sit on the ring. After taking it to two more jewelers for a second opinion, we were told by both jewelers that the stones could be made flush. Not only that but the jeweler we decided on (Burnell's) said that Belden ruined the stones we purchased from them by setting them with heat instead of a laser. So now we are paying another $130 to fix the problems that Belden caused. I highly recommend not purchasing anything from Belden if there is any chance at all of it having to be sent to their jeweler. We had issues with there jeweler doing stuff to my engagement ring without asking as well.