CRC Concrete Raising & Repair

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Same result as review from "sandcat". messy jobsite that is beyond pressure washing clean up, cedar broads needed to be repainted. They offered to come back and clean but once slurry dries on anything but brick or concrete you need to paint over it.

We had our front walk raised to meet code, and it was restored to fairly level. However, the job site was left very dirty, with chunks of concrete in the flower beds, and a worker scraped some concrete off his boots on the side of the walk. That hardened as concrete does, and was left there. And those “golf ball sized holes” through which the slurry is pumped were actually 4-5 inches in diameter; and not at the edges, where I was told, but in a triangle pattern in the middle of each slab.



When I called the office to discuss these points, Patty, who said she was the president of the company, immediately became defensive and hostile. She refused to let me finish a sentence, and repeatedly interrupted. She accused me of making this up because I didn’t call her after the first day or two (we don’t live at this site); she accused me of trying to get out of paying, (really? Over $550?!); and I was threatened with the loss of my $100 discount.



I can’t imagine a business owner taking this tone with a customer, especially the very first time she ever spoke to that customer. I tend to think this is her default way of dealing with any complaint. Some of our points were easily remedied, but instead, she cut me off with, “Concrete is a messy job and we don’t clean up,” and , “You mean you can’t get a hammer and knock that off the sidewalk yourself?”



As a consumer, you hope to work with your contractor to get solutions that bring the results you were assured. With CRC, a solution was never even offered. Instead, I was yelled at, accused of lying, and threatened. I would have rather paid 3 times what I paid, gotten a much nicer walk, and not have been on the end of an angry barrage from a bitter business owner.

Was referred to CRC by a friend that had a good experience with this company. I called for an estimate - tha salesman was on time, knowledgeable and efficient. He explained everything to me and did not push me to sign the agreement immediately when I told him I needed to talk to my husband. I called the office after we decided to do the work. The person that answered was helpful and all I needed to do was get them a signed agreement and they would put me on the schedule. They explained they were about 3 weeks out as this was a very busy time of the year for them but that they would take care of me asap. They called a couple of weeks later to let me know what day they would be doing the work. The crew then came out and I was amazed at how quickly they did the work. And they left everything neat and clean - just as they found it. They were definitely worth waiting for. My driveway, patio and side walk look great.