Cress Kitchen & Bath

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Although the end product is decent overall, getting there was an uphill battle all of the way. Cress advertises as a full service company but there was nowhere near enough oversight of the project for quality control. The main craftsman was very difficult to deal with and although his work was of a high standard in the beginning, it slipped dramatically by the end, and our designer never seemed to take an active interest in the project. Some of the subcontractors were good and some were not - for example, the dry wallers were excellent, but we put in a very expensive natural stone backsplash and the standard of tiling was awful. It was too risky to take it out for fear of damaging cabinets and granite, so we are stuck with it. The hardwood floor was a terrible standard and took many tries to get to an acceptable level. Overall, the 8-10 week project (as quoted initially) was just completed after 5.5 months. Before they started work we asked Cress to pull a permit on our behalf (a very