Jacob's Auto Service

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I don't know why all these negative reviews. My experience with Jacobs auto was very different, my friend has bought 2 cars from Jacobs auto over the years and never had any issues. He reffered me and i recently bought a 2011 toyota 4runner from them and even took it to a toyota delership for a 160 point check to ensure that i wasnt buying a lemon. Toyota checked every single area of the vehicle from bumper to bumper and praised how clean every single part of the vehicle was. I have been driving the truck for a while now and no single problem.

Horrible people. Rude mean nasty. Got screamed at by not only the mechanic but the OWNER of the business. Bought a car there. Big mistake. Huge. Its a lemon. They are con artists who look you in the eye and lie. Once they have your money they treat you like garbage. Warn your friends to really research these guys before doing ANY business with them. They do not keep their word. No honor. Stay far far away from these crooks.

UNCALLED FOR BELLIGERENCE

I live nearby and frequently gas up here...even got an inspection sticker here once, and no real complaints...except that the attendants never seem to use the gas cap holder on the tank door, but rather let the cap dangle on its tether against the fender, possibly causing scratches or marks to the finish...not serious or unusual behavior, but enough to cause me to avoid so-called 'full service' stations, in favor of pumping my own gas.

But just this afternoon, I asked the attendant, who later claimed to be the owner, to place the gas cap into the holder on the tank door. His response was decidedly belligerent:

ATTENDANT: (loud & defiant) "What is wrong with it?! It cannot scratch--it is plastic against plastic--it is hurting nothing!"

I was quite taken aback by his vehement response to a paying return customer. I would have left right then and there, but the gas was already pumping. Since he seemed older than the usual attendants, I asked whether he was the owner, which he affirmed.

ME: "Well, I won't ever come here again."

ATTENDANT: "Good! I do not need your money...what, $20? It is nothing." (I had him fill the tank: just under $30). "Do not ever set foot on my lot again!"

ME: "I'm going to tell everyone I know in Newton how you have treated me."

ATTENDANT: "Tell it to everyone! Put it on the internet!"

I remained silent after that, handing him my credit card after the pump handle clicked off. (I did notice by that point he actually complied with my request: the gas cap was neatly sitting in the holder on the tank door). He returned with my credit card and receipt:

ATTENDANT: (still loud & bitter) "Do me a favor and do not let me see you ever again!"

So, now I have complied with his imperative to put it on the internet...

During my subsequent fill up at the SUNOCO a few blocks east, I was about to make the same request, but noticed the cap was already properly in the holder...I actually thanked the attendant, and he was all smiles, and very pleasant. What a contrast.

[Note: I composed this review before reading the others...interestingly, Andy S. on another popular review site chose the same adjective to describe the staff behavior: "When I mentioned to the manager...he got belligerent with me."]