Bob Wagner's Flooring America

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I live in Rittenhouse Sq. I asked Tony Pasche if he could come look at my wood floors to see if they could be refinished?
Tony was prompt for our appointment and very knowledgeable. He determined they could be refinished and was extremely helpful in picking out a stain color that complimented my decor.
Jason and his crew were professional. They did a beautiful job! My floors look brand new! Highly recommend!
Charles

Buyer Beware. Bob Wagner Flooring is not standing by their carpet installation. They now want to charge us, a second time (in two years), to restretch our carpets. I expected that a good customer would be treated fairly and that carpet restretching (for a second time) would be at no charge. What happened to the Lifetime Installation Guarantee?



In 2007, Bob Wagner Flooring installed carpet in 4 BRs and a family room in our newly constructed home. We had upgraded the carpet as well as the padding. Two years later, we saw that the carpet was "bunching up" in every room and needed to be restretched. Note that we do not have young children or pets nor do we move furniture around.



In 2010, we called Bob Wagner Flooring and after sending someone out to look at the issue they said they would do the job for $200. This surprised us because they have a Lifetime Installation Guarantee. But we did not argue (at that time) and paid the $200 to have the carpet restretched. Note that furniture was not moved.



Now in 2012 the carpet has the same problems and more "bunching up". We called Customer Service and were told that carpets are now made with a fiber called jute which causes the need to restretch. Again, someone came out to look at the carpet and said the only way to solve the problem was to remove all the furniture in each room and then restretch. Note that the first time they were out to restretch in 2010, no furniture had been moved. I felt that Bob Wagner Flooring should make good on its product and installation and restretch the carpet free of charge. Instead, we were once again quoted a "discounted" price of $200 but were told that it is normally a $400 - $500 job. When I asked about the Lifetime Installation Guarantee, I was told it was a carpet issue not an installation issue.



I thought that asking us to pay again is highly unfair and not a good business practice. In essence they are asking us to pay three times for one job. They should have got it right the first time around. I will still need to have my carpet restretched but NOT at Bob Wagner Flooring.





Customer Service is very slow to return a call and I can not wait any longer for someone at Bob Wagner Flooring to put the customer first. I cannot recommend Bob Wagner Flooring since, in our case, they do not stand behind their product or installation. I suggest that when buying a carpet, ask about restretching charges.