Fox Transmission & Auto Repair

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On May 20, 2014 I paid Fox Transmission of Waterloo, IL. $1,342.25 to rebuild the transmission of my 1995 Ford F-150. With the purchase I was given a 12,000 mile 12 month warranty.Shortly after the rebuild, I had to relocate to Greeley, CO for work. The transmission was great and felt strong. But, after only 6 months and 3,500 miles, the transmission began to slip. I called Fox Transmission and they were very rude and unhelpful. I decided I was going to drive the truck back to Illinois to have them diagnose it (and possibly warranty it). However, about an hour after I left Greeley, I completely lost overdrive, making it impossible to drive the truck from Colorado to Illinois. I then called Fox Transmission again to see if they would be willing to help. I suggested that I have the truck towed to a nearby transmission shop to have it looked at, and then we could explore our options. The owner told me that I was "screwed" and and that he would not warranty the transmission. I then asked, "so I paid $1300 for a transmission that only lasted 3,500 miles?" The owner replied that I had and ended the phone call. Avoid at all costs, if shoddy transmission work renders the vehicle inoperable and you cannot get it back to them, they will not stand behind their word.

I was told that the job I brought them was not worth their time. They would rather work on jobs that would net them around $1,500.00 not the little $400.00 job I brought them. I was hung up on twice. The part I took in to have them work on was given back to me in pieces. What really frustrated me was I had talked to them prior to taking the part in and was told that they would be able to get it in and out in about 3 days - they had it 5 days before they finally told me my money was not worth their time.