Suburban Ford Of Waterford

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CLOSED NOW - Opens at 10:00am

I am very disappointed with Suburban Ford, we test drove a used Ford Edge, liked it, looked at other vehicles at other dealers also, contacted the salesman a short time later that we dealt with, said we wanted to purchase it, he took a $500.00 deposit on 11/07/2016, talked to him on wednesday 11/09/2016 he said he would take care of the noise in the right rear wheel that we spoke of, arrived at dealer on 11/10/2016, he said it was sold and tried to push another Ford Edge at us that the body has A LOT of scratches and needed paint work. This is very upsetting that no honesty is in place, apparently the vehicle was sold before he took my deposit. We feel scammed, he knew it and tried to get us to buy another vehicle when we were over an 1 1/2 away driving time.I hope they refund my deposit soon!!! We went to another Dealer after leaving Suburban and bought a Ford Edge, The salesman stayed after closing over an hour, honest and professional.

I highly recommend Bill Sommers!! He was friendly and honest, and sincerely wanted to get me what I wanted...an overall great sales rep!!

This dealership is very low on customer service. They are very lax on returning a phone call. Customers count...just not at suburban ford!

We bought a 2010 Ford Expedition about 3 months ago. After we bought it, we found that it had horrible road noise on the driver's side. We took it into Suburban Ford for another issue (A/C compressor) and asked them to take a look at the road noise issue while it was there. Before we even left the service person asked if it had been in an accident, based on the bolts in the driver’s door and the trim along the bottom. We told him no, that when we bought it the salesman assured us that it was clean, had never been in an accident, and had pulled a clean CarFax for us.

When we arrived to pick up the car a week later, the service person told us that the reason for the road noise is that the door was out of alignment. He told us that the car actually had been in an accident at 4000 miles. The reason the service person knew this is because the ACCIDENT REPAIRS WERE DONE AT SUBURBAN FORD. This information was in their computer the entire time. It was over $4K in damage to the entire left side of the vehicle and was paid for by the insurance company.

If you must do business with them, I'd suggest at least staying away from Rob Fernandez in used car sales. He had the information at his disposal in his computer and chose not to disclose it to us, due to our making it clear to him that we would not purchase a car that had been in an accident. Also, if you’re looking for customer service, this is not the place to go. I’m still waiting for a call back from the manager of the used car department 2 weeks later.

Outstanding dealership. From the porters up to the management they are a class act that stands atop most dealers in Michigan. Have used them for service and body work and they stand behind there work and are a pleasure to deal with...