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It's a bunch of immature kids that work here. I called to ask why my bill changed after I bought a new phone and they couldn't figure out why. They said it may be the activation fee but it wasn't b/c I already paid for it. When I activated the phone the guy that was helping me was more about laughing with his friend then helping me. Don't go here please!

I have visited this location on several different times, and each visit was horrible! The kids that work there are RUDE and UNWILLING to help. They stand around more than they work.They don't ask if you need assistance you have to ask them! The quote on quote "technician Brandon is a total jerk rudeness at it's finest. Brandon "the manger" is bigger jerk with gross breath and a nasty attitude.I've never dealt with customer service on such a terrible level. This store would be great for the hood! They didn't deserve the star but I had too.

Great store! Great service

The only reason they got one star is because it is require.. Do not waste your time. I do not have a single positive thing to say about this place, or it's employees. Everyone was extremely rude didn't even come close to helpful. I went in because the charging port on my phone was not working no matter what charger I was using. When I went in i stood around for several minutes before anyone was able to help me, which was upsetting considering I was the only one in the store. After talking with one of the employees he told me I would have to come back tomorrow because the tech was scheduled to leave in 45 minutes and he would have to take a look at the phone. The employee "helping" me said they would probably just order me a replacement after it was looked at. I went back the next day to be greeted by a young kid who continued to ask me the same questions over and over which was frustrating. After I had explained the situation several times another employee jumped in and claimed he would have to take a look at the phone before they could do anything. Once again they were not busy, there may have been one other person in the store at the time. this employee asked me to leave then phone come back in an hour. So I did, only for him to say that they needed to order me a replacement but because it was so late in the day, and a holiday weekend I would not get a new one until Monday or Tuesday of next week. He said when the replacement phone arrived he would call me but I needed to remind him the issue with the phone is that it will not charge so he would have to call a different number. He rudely handed over paperwork and asked me to write a different contact number. I am so frustrated with the way they treat people, their customer service is beyond awful. Please don't waste your time.

The employees were all rude.There is no excuse for that.No matter how busy, and they were not busy. They gave me an old battery out of a box of old batteries,I watched them do it.They didn't listen to a word I had to say. But this was nt even the main problem and they insisted that it was and said I had to many apps. I know quite a bit about smartphones thats what I had before this faulty one that had to be replaced and they refused to do it. I knew it was faulty I simply wanted a replacement.They were condescending, rude, and unwilling to help. Thank you YP.COM for giving me the chance to get that off my chest. Dont go there. (PERIOD) Theres a reason for reviews and this is it! I found a great helpful guy at the store in Lake Orion 23N.Park Blvd. Sometimes it pays to go out of your way for good ,honest, and trustworthy treatment.
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