Dockside Seafood

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CLOSED NOW - Opens at 8:00am

Today my daughter and I went to Dockside Seafood to get some steamers and items for dinner. I have always had a good experience here in the past, and the food has always been fresh. Unfortunately, I had a very unpleasant experience today that I feel could have been easily avoided. I purchased 6lbs of steamers and when I got home I placed them in a stockpot in cold water. I visualized most all of the steamers were open and this concerned me since my 9 year old daughter would be eating them. I brought the bag back to the store with my receipt. I was approached by a woman who I later found out to be the owner's girlfriend. She told me there was nothing she could do for me since they were already cooked. I explained to her that I did not cook them and she brought the bag over and flung the bag at me causing COLD water to splash my feet. She asked me why the bag was hot and I told her I didn't know since the water she splashed me with was cold. Her tone with me was condescending and rude, and she told me to leave the store. She ma'am'ed me more than once which I hate and told her not to ma'am me. She didn't like that very much. She said they had been in business for 30 years and they would never sell anything bad to a customer. I tried to explain that I was not trying to bad mouth the store but I was simply concerned about my daughter getting sick. She told me to leave the store and that I could not talk to the owner. She came towards me and got very close to my face almost as if she was going to hit me. I saw daggers in her eyes! After some time going back and forth and getting nowhere with this woman a very kind gentleman named Larry came over and offered to show me what happens to the steamers when fresh water is applied to them. Also, the gentleman who served me, Brian, was also very nice and I do not blame him at all for my experience. She had a very entitled attitude and actually rolled her eyes at me. She also told me to never come back. That won’t be a problem!

In the past they have always had excellent deals and excellent service. I used to shop there at least once a week or more. I stopped today to buy boneless chicken for $1.59 an pound. I bought a 40 pound case when I got to the register the case was marked $79.60, I asked the cashier to weigh it again because it was wrong and refused, would not call someone and wanted me to get out of line and carry it back and let them deal with it. I told her to stick it and will never step foot in the store again. People should ban together and boycott them and then maybe they will improve customer service.

outstanding buys,very clean

great buys on meat,seafood and many other items. great pot pies and hot foods. carry Warwick Ice cream which is outstanding

This store has amazing customer service and great prices!!!!!! the employees are always willing to help and very attentive of their customers. They all seem to be having fun while doing their jobs!. the owner is a great guy who greets his customers by their first names. Hes got thousands of customers, but he all ways makes sure he remembers ur name. The employees at the checkout always have a smile on their faces and actually thank u for ur buisness. Ive never seen shaws, daves, or sandylane, actually thank me for shopping there. Sometimes the lines are long at both deli and seafood but its worth the wait . There deli meat is half the price of daves and equally as good. They have a great freezer and grocery section. Always clean and stocked! Some prices on those items are a little higher then elsewhere but its all about convenience. Which dockside does very well. They have a huge selection of staple items. Its only a matter of. 25-.50 cent difference. Dockside is a wonderful family run buisness....... clean, organized and friendly. Its worth the ride! Keep up the good work..great employees and owners equals great buisness

I love their prepared meals that feeds at least 4 people for $10.00. They just have not had them lately. I always see lots of people there so not sure why all the negative ratings. I get some good bargains and go their often to feed my family of 7. I also shop Dave's and find some things I prefer better from Dockside, like their slicing peperoni. Just seems to have a taste we prefer. I have not had the problem of people being rude but just the opposite. They will cut to order and are polite when explaining what they are able to do and why. Love my Dockside.

I have been to dockside 3 times since it re-opened under the original owner. I have had bad service and they have even given me the wrong type of fish! Very disappointing & I know the owner will lie to your face!!!