In the fall of 1976 Jim Pierce began attending Lewis and Clark State College in Lewiston, Idaho, to receive a degree in Applied Science of Major Appliance and Business. Early 1977 we began a free appliance removal service, and began reconditioning these appliances for resale, to help support our family during the two years Jim was in college. Shela worked as the head cook at J.C. Penny's restaurant during the day, and helped pick up and clean the appliances as they were repaired. We parted out the appliances which were not repairable, building up our inventory of used parts. Just before graduation in May 1978, a General Electric representative approached Jim's college professor inquiring if any of their top students possessed the intellect, and maturity to step into an existing business in Okanogen, Washington. His G.E. franchise owner was terminally ill and they couldn't sell or continue in their business. Within two weeks we had sold our home, relocated to Okanogen, and purchased the business. We then purchased a half acre, built a store front next to our home on the main thorough fare, operating there for five years. In addition to servicing and installing major household appliances, we installed and serviced air conditioning, both residential, and commercial, as well as restaurant equipment. Our reconditioned appliance sales grew tremendously, along with the service industry. In 1983 one of our foster children, a little girl named Nancy, was in the process of being freed for adoption. The entire family had bonded with this toddler and she was the light of our lives. Due to the type of abuse, and the proximity of her biological family, CSD required she be adopted out of the county. We sold our business, and moved to Spokane, Wa., where we both secured jobs in our field. Sadly, the State opted to let a childless couple adopt her. In 1984, again at the request of General Electric, and Hildebrands Furniture, we relocated to Astoria, to work Sullivan Appliance Repair located at 1033 Commercial St, Astoria, Or ; the service was located in the basement of Hildebrands Furniture. On May 10, 1985, we purchased the business, borrowed $5000 from US Bank for operating expenses, and again began building a good customer base. We built our reputation up by our knowledge, honesty, and going the extra mile for our customers.
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Reviews

SK
Steve K.

06/22/2015

Provided by YP.com

I rarely take time to write reviews, but in light of the fact that the only other review I see for these guys is a horrible one, I feel I must. - My husband and I have lived in the area for 12 years and also have rental properties. We have learned to trust J&S and call them exclusively for our appliance repairs. They have always been polite and fair in their pricing. As a matter of fact, I am in the process of buying a new dishwasher, and the salesman not only took time for all of my questions, but seeing that I was an analyzer and penny pincher, he recommended that if I didn't need it right away (which I didn't), that I wait a couple weeks, and one of the models I was looking at would be on sale another $100 off! That's what I call great customer service!!!

BS
Bill S.

09/10/2014

Provided by YP.com

I believe the true test of any Company is when things go wrong. We had a Speed Queen washer that needed warranty repair. J & S repaired the washer, but at pick up the Manager, (I think) asked I NOT bring my business back to J & S. He said it was because I had dropped off the washed on a Sunday. I was speechless... perhaps it was because I had purchased the washer at another store? One thing for sure, I will honor his request. One of the worst Customer Service experiences I have ever had.

anonymous

08/19/2011

Provided by Superpages

this store has the best repair people i have ever seen anywhere and they will go the exta mile to help and there prices are very good i would not go anywhere else.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Wed:
Fri:
Sat:
Sun:
Extra Phones

Fax: 503-861-9419

Brands
Dishwashers, Dryers, General Electric, Hotpoint, Ranges, Refrigerators, Washers, ashley, coaster, general electric, hotpoint, speed queen
Payment method
master card, visa, amex, discover, cash, check, debit, diners club
AKA

J & S Appliance & Home Furniture

Categories
Furniture Stores, Major Appliances, Mattresses
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