City Wide Heating & Air Conditioning

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Just had the owner, Stu, at my house to repair my Humidifier. Prior to coming I asked if he could replace the saddle clamp water source for the humidifier with a T-valve, he said no problem and quoted $60 to do so. When he arrived he was put off that it would be more work than he thought and said he would have to get a manual for my humidifier to fix it so as to reduce the repair cost and then he'd return later.



After three hours I called him to ascertain how long until he returned, and to my dismay was told that he decided to refuse the job because I asked him too many questions while he was at my home. What kind of customer service is that? I'm glad he refused as I don't trust a service provider who doesn't want to answer questions about the furnace/humidifier that he will be fixing. It was also telling that he didn't want to perform the soldering work that he had previously agreed to perform.



Stay clear of this outfit...or at the very least try not to offend Stu by asking questions!