Matt Abbott - State Farm Insurance Agent

Write a Review757-497-1999

OPEN NOW - Closes at 5:00pm

I have never had a more wonderful experince when dealing with insurance. I came from a Nationwide office before switching to Matt Abbott State Farm. Not only was I greeted with appreciation I really felt I had an experinced team on my side.

Since switching, I have spoke with everyone in the office and have found nothing but proffessionalism and a wonderful sense of family.

I would recommend this office to everyone!

I have never experienced such horrible customer service. The customer service technician have no idea what goes on , they never return phone calls, and told me that there was no way of processing my refund after I cancelled my auto policies...run!

After struggling with companies who didn't have the knowledge to advise me on my financial situation, I stumbled over Matt Abbott State Farm.

Not only did I receive expert advice on my homeowners and auto insurance coverage by Jessica, I also invested my 401k into a mutual fund Matt.



I have never met a more knowledgeable staff nor have I ever have had such an enjoyable insurance experience.

I highly recommend this office and it's staff!

After moving to Virginia, we needed to find a new insurance agent. We knew no one here so I just googled insurance agents that represented the same company that we had in Ohio. We hooked up with an agency that at first seemed competent and friendly. While they continued to be friendly, the competence became an issue. Within 6 months, our insurance file became over 1" thick with all of the changes and paperwork that we got. It was information overload and so confusing for us!. I met Jessica through a networking event. She was clearly passionate about insurance and saving her customers money. I contacted her and dropped our enormous file off at her office for her to review. Within a couple of days, she had weeded through the file and had a recommendation for us that not only increased our coverage but also saved us a substantial amount of money. Since then, we have had to contact their office several times and all have been positive experiences. Jessica and the receptionist have taken time to answer questions, help with claims, and also provided recommendations for us for to make small changes in our coverage to save money. Jessica's extensive knowledge of property and casualty insurance, coupled with her passion for her job has made working with her agency a very positive experience!

I started the policy on June 8th. I didn't here or receive a policy, so I called on June 28th. I received a copy of a policy with my name misspelled. I asked for corrected policy, but was told that correction is not going to be done for several more days. Today is July 11th and after multiple requests for a copy of the policy - I still don't a copy. Jessica Abbott assured that the policy has been issued, but has ignored my repeated requests to provide me a copy.



Originially I went to Matt Abbott State Farm because of recommendation by a friend and I was thinking that since the firm has a local representative, it would provide a better customer service, but after dealing with this office, I feel I made a mistake and I am very disappointed so far.