Steak N Shake

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so far, I have been to steak n shake cali style 2x's. My first time was ok, but only because the waitress was honing the steak n shake attitude; dont remember her name, but she was blonde.. cudos to her!! Anyways, I am a former employee of the chain, and used to work at the Orange City location. I had not had steak n shake in 10 years and had been trying to convince people to go on this drive since I found out one FINALLY opened. I have been there twice now, and can only say ONE thing nice about each visit. The food was not the aame SNS quality the first time, nor the shake, but at least they tried; had my infamous black and white side by side oreo shake -no stealing without credit!- the shake-base is NOT recommended on specialty shakes just fyi.. Anyways, mostly this last time upset me in the drive thru, the food was cooked well, but I could NOT do a side by side shake (i wanted to rry something new as well), AND I was basically told I had to stixk to the menu. I have never known a satisfied customer that has stuck to the menu, nor could I have hot chocolate as an alternative- choosing coffee was even worse because it was old, thats not how u treat ypur customers. I have been bragging about Steak n Shake to friends for years, but if this is the only one we have -which looks like an imitation anyways, then I muat forget about what I know. I am truly heart-broken to see the fresh, faat, and friendly service deteriorate so stupendously. Please open another restaurant and prove me wrong, or please change it into a real SNS!! The service in the drive-thru needed some serious attitude tweaking and customer satisfaction training... Call the Florida Orange City SNS and theyll be MORE than ecstatic to walk you through- ask for Robin, she loves fresh voices, shes suuuuuuuper friendly, and super efficient... HAVE A GREAT DAY AT SNS!!!!!