Pacific Control Service

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CLOSED NOW - Opens at 8:00am

WORST CUSTOMER SERVICE EVER - DO NOT USE

They were contracted through American Home Shield to check out an issue with our Heating/AC system. First, they cancelled twice becauce they had another "emergency" come up. Second, when they finally showed up, they never gave me a heads up-- as they promised over the phone-- so I wasn't at home (even though I work 10 minutes from home). Third, when I asked the technician to wait 10 minutes, he refused. Fourth, I asked him to stop ringing the doorbell and banging on the door because my wife was home ill and bedridden-- and he literally refused. He was rude to me and also refused to wait, even though he failed to alert me of his visit. Fifth, when we re-scheduled-- due to their mistake-- and I waited at home for THREE hours the next day, and when no one showed up, I called the dispatcher and it turned out they had marked the order "complete" and a "no show" even though the dispatcher had rescheduled it with me the day before!

They wasted my time and patience. And finally, they even told American Home Shield that they would refuse to come out on the same work order-- they refused to admit that the work was not "complete"-- to their own lead generator...talk about shooting yourself in the foot!

The one saving grace was that the dispatcher was very apologetic and respectful-- although slightly unclear with her communication and authority...

Do not use PCS-- super unprofessional and not worth your time!