Check OUT the largest variety of alternative home heating needs AT 1 location. Based in Uxbridge. MA pellets direct LLC has become the leading supplier of your winter heating needs.
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Reviews

TL
Tony L.

11/04/2015

Provided by YP.com

I have purchased pellets from this company for the last 3 years and I am used to having to be patient for delivery (no problem). However, this year I am especially frustrated and will no longer be doing business with them going forward. Why? I ordered over $1,000 of product through their website in early Oct-2015. I received the automated email acknowledging my order which indicates that it will take a week before delivery is scheduled, with expectation that delivery will be in ~2 ~3 weeks (which is also what their recording message says when you call). I did not try to reach them to ask about a delivery date until ~2 weeks had gone by because, as mentioned, I know from experience that patience is required. However, it has now been nearly a month and there has been no response to three (3) phone calls and messages I've left for them. I simply requested status of my order without concern about the specific delivery date. How can any customer be expected to not hear back for so long after multiple attempts to get status of an order (while watching my current stash of pellets dwindling as colder weather arrives)?
I'm done with these guys, as they have shown absolutely no regard for their (repeat) customers.

Update: once this business learned that I had placed a negative review I finally received a call back (Kevin). He informed me that he was canceling my order by quoting my review above, saying he was "honoring my request to no longer do business with them." He told me that putting a bad review online was a "slimy thing to do." It is amazing how out-of-touch a business can be. If you don't like negative reviews, how about not ignoring customer inquiries for over a month?!? I would much rather be updating this review by saying the owner saw the complaint and responded to my requests for order status. Instead I am (unfortunately) writing to say that this business has added insult to injury. Kevin; thanks to social media you don't get to bully your customers in this day and age. People share their experiences and pellets are a commodity...

GM
George M.

10/27/2014

Provided by YP.com

They price gouge and they are miserable people....screw them.....stay away at all cost....

B
biker199

02/23/2009

Provided by YP.com
CHECK THEM OUT! AWESOME SERVICE & PRICING

New to the pellet world this year, I called Pellets Direct. They were so helpful with all my questions and new alot about the different types of pellets that are out there. Bought 3 tons of Lignetics. They were delayed due to the manufactuer's shortage of sawdust however they were very honest and upfront with the situation with sending me an email and a letter. I chose to wait and I am glad I did. Lignetics has been GREAT! High heat and very low ash and the delivery guy was perfect putting the product where I needed it put. I give them a 5 STAR!

More Business Info

NEW ENGLAND'S #1 source for wood pellets. ENVI blocks & anthracite coal.

BBB Rating
A
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Thu:
Fri:
Extra Phones

Phone: 508-779-0482

Services/Products
  • Fireplace Repair
Payment method
master card, visa, all major credit cards, cash, check, discover, invoicing available
Location
Retail Yard: 73 Ironstone Rd, Uxbridge, MA Specializing in Delivery to your Home!
AKA

Pellets Direct Llc

Other Email

Categories
Stoves-Wood, Coal, Pellet, Etc-Retail, Fireplace Equipment, Fireplaces, Heating Equipment & Systems
Other Information

Services: Fireplace Repair

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