*Advanced Aquatic Technologies *Design, Construction & Supplies with Several Ponds on Display in a Beautiful Garden Setting *Stop in Today to Make Your Dreams Come True
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Mark L.


Provided by YP.com

Been purchasing products from them for close to 10 years now. Have never had any issues, always helpful



Provided by YPmobile
Unprofessional & rude!

I called Mystic Koi & Water Gardens to get advice on a pond I had built in my front yard. They referred me to one of their pond specialists who I paid $85 to come out to my home and tell me what I needed to do to fix my pond and how much it would cost. The guy was very knowledgeable and told me I need to buy a more expensive liner from the shop. He measured my pond and gave me the measurements and price it would cost about $450. A few weeks later I put the money together and go to the Mystic Koi shop and ask for the materials he had listed, but instead of costing $450 it was over $650. I called the pond specialist right away to find out what was going. He said he made a mistake, but he would pay for the whole thing and asked to talk to Ryan the person working the register. I hand him the phone and he says okay. After he hangs up I tell Ryan that I don’t want to take advantage of anyone and will pay $450. Ryan goes on to berate me and call me names and say I am d00chebag and am taking advantage of the pond specialist. He then tells me it is going to be $490. I told him I was willing to pay $450. He said that is the tax. At this point I am tired of being insulted and being treated poorly. I came in with a budget in mind based on the expert opinion of the person they referred to me. Instead of honoring the price, they insulted me in front of my 4 and 8 year old children. In the end I walked out hands empty. The whole experience was very unprofessional and frustrating! To go to a specialty shop like this for their expertise, but instead I got misinformation and foul language. I hope your experience is better than mine!

More Business Info

BBB Rating
BBB Rating and Accreditation information may be delayed up to a week.
Regular Hours
Mon - Tue:
Thu - Sat:
Extra Phones

Fax: 909-920-3153

*Japanese Koi *Water Lilies
pond service
pond supplies
koi food
water conditioners
filter media
friendly advice
pump repair
Aqua Ultraviolet, Evolution Aqua, Koda, Kordon, Laguna, Matala, Performance Pro, Savio, Sequence, Tomigai
Payment method
check, cash, all major credit cards
On Arrow near Mountain.  There are two Arrows.  We are on the one closer to Foothill.
Beautiful grounds with several ponds on display to inspire you.
Fountains Garden, Display, Etc, Building Specialties, Fishing Charters & Parties, Fishing Lakes & Ponds, Lake & Pond Construction, Nurseries-Plants & Trees, Ponds & Pond Supplies, Ponds, Lakes & Water Gardens Construction, Tropical Fish, Water Gardens
Other Information

Bike Parking: Yes

Wheelchair Accessible: Yes