Mystic KOI Water Gardens
OPEN NOW - Closes at 5:00pm
1250 W Arrow Hwy, Upland, CA 91786
01/05/2015Provided by YP.com
Been purchasing products from them for close to 10 years now. Have never had any issues, always helpful
06/18/2014Provided by YPmobile
I called Mystic Koi & Water Gardens to get advice on a pond I had built in my front yard. They referred me to one of their pond specialists who I paid $85 to come out to my home and tell me what I needed to do to fix my pond and how much it would cost. The guy was very knowledgeable and told me I need to buy a more expensive liner from the shop. He measured my pond and gave me the measurements and price it would cost about $450. A few weeks later I put the money together and go to the Mystic Koi shop and ask for the materials he had listed, but instead of costing $450 it was over $650. I called the pond specialist right away to find out what was going. He said he made a mistake, but he would pay for the whole thing and asked to talk to Ryan the person working the register. I hand him the phone and he says okay. After he hangs up I tell Ryan that I don’t want to take advantage of anyone and will pay $450. Ryan goes on to berate me and call me names and say I am d00chebag and am taking advantage of the pond specialist. He then tells me it is going to be $490. I told him I was willing to pay $450. He said that is the tax. At this point I am tired of being insulted and being treated poorly. I came in with a budget in mind based on the expert opinion of the person they referred to me. Instead of honoring the price, they insulted me in front of my 4 and 8 year old children. In the end I walked out hands empty. The whole experience was very unprofessional and frustrating! To go to a specialty shop like this for their expertise, but instead I got misinformation and foul language. I hope your experience is better than mine!
More Business Info
- BBB Rating
- Regular Hours
Mon - Tue: Wed Closed Thu - Sat: Sun:
- Extra Phones
- *Japanese Koi
*Water Lilies pond servicepond supplieskoi foodpumpsfilterswater conditionersgoldfishfilter mediafriendly advicepump repair
- Aqua Ultraviolet, Evolution Aqua, Koda, Kordon, Laguna, Matala, Performance Pro, Savio, Sequence, Tomigai
- Payment method
- check, cash, all major credit cards
- On Arrow near Mountain. There are two Arrows. We are on the one closer to Foothill.
- Beautiful grounds with several ponds on display to inspire you.
- Fountains Garden, Display, Etc, Building Specialties, Fishing Charters & Parties, Fishing Lakes & Ponds, Lake & Pond Construction, Nurseries-Plants & Trees, Ponds & Pond Supplies, Ponds, Lakes & Water Gardens Construction, Tropical Fish, Water Gardens
- Other Information
Bike Parking: Yes
Wheelchair Accessible: Yes