Mystic KOI Water Gardens

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Been purchasing products from them for close to 10 years now. Have never had any issues, always helpful

I called Mystic Koi & Water Gardens to get advice on a pond I had built in my front yard. They referred me to one of their pond specialists who I paid $85 to come out to my home and tell me what I needed to do to fix my pond and how much it would cost. The guy was very knowledgeable and told me I need to buy a more expensive liner from the shop. He measured my pond and gave me the measurements and price it would cost about $450. A few weeks later I put the money together and go to the Mystic Koi shop and ask for the materials he had listed, but instead of costing $450 it was over $650. I called the pond specialist right away to find out what was going. He said he made a mistake, but he would pay for the whole thing and asked to talk to Ryan the person working the register. I hand him the phone and he says okay. After he hangs up I tell Ryan that I don’t want to take advantage of anyone and will pay $450. Ryan goes on to berate me and call me names and say I am d00chebag and am taking advantage of the pond specialist. He then tells me it is going to be $490. I told him I was willing to pay $450. He said that is the tax. At this point I am tired of being insulted and being treated poorly. I came in with a budget in mind based on the expert opinion of the person they referred to me. Instead of honoring the price, they insulted me in front of my 4 and 8 year old children. In the end I walked out hands empty. The whole experience was very unprofessional and frustrating! To go to a specialty shop like this for their expertise, but instead I got misinformation and foul language. I hope your experience is better than mine!