Tyler Auto Finance
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206 S Palace Ave, Tyler, TX 75702
206 S Palace Ave, Tyler, TX 75702
WebsiteReviews
10/29/2016
Provided by YP.comI've traded cars with Tyler Auto Finance for decades and have always had a good experience. They're easy to deal with up front and really go the extra mile after the sale.
12/09/2013
Provided by YPmobileI purchased a Durango from Tyler Auto finance and the only problem I incurred was me not wanting other nice vehicles that were on the lot. I was always treated with respect and very efficient. They have certified mechanics that work on site so any problems that may occur are handled immediately. I would definitely go back to them and highly recommend others too go there rather they have good credit, bad credit or no credit these helpful people work with you! Thank you Tyler Auto Finance! You guys are awesome! Fredi'a
06/05/2012
Provided by YPmobileI got a car from here 3 days ago and while heading out of town to a graduation car literally broke down started shaking and completely shut down. After calling them and having them remind me that they close at 5:30pm a tow was called. After waiting for 2 hours we were treated rudly upon return to their business. Left standing in the heat with no offer of water or care they left. It was the worst experience of my life regarding a customer service business and I will never forget it!! Needless to say the graduation was missed and they didn't even offer any help or even a loaner car to help out I'm left with no transportation. Bad cars worst customer service save your money and go elsewhere.
txfeatures, We appreciate you taking the time to write this review. It seems as though you had an unusual incident happen, where multiple negative events occured simultaneously. Some time has passed since this was written, but I assure you that this is not how business is conducted presently. It is not clear, but it seems as though you were waiting on a towing service to pick up your vehicle. Our business does not have a tow service internally. I'm not sure why you would be out in the heat. We have an air conditioned facility with ample seating, bathroom facilities, and bottled water upon request. We also offer loaner cars at no cost upon request, subject to availability of course. We take pride in our customer service, and it is unfortunate that you had vehicle problems immediately after purchasing a vehicle. That vehicle came with a full powertrain warranty as do all of our used vehicles when financed. Any issues with the functionality of the vehicle would have been addressed at no cost to you. We would like to hear from you to understand your situation more clearly.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Payment method
- amex, discover, master card, visa
- Neighborhood
- Downtown Tyler
- Other Links
- Category
- Used Car Dealers