Pep Boys

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CLOSED NOW - Opens at 8:00am

Exceptional customer service is hard to find these days, but I found a shining example at Pep Boys on Broadway. I went in looking for some wiper blades for my 97 Infinity J30 and Sarah looked up what was required for my vehicle. Unfortunately there was only one compatible blade and it was not in stock. Next, she called other automotive parts stores in the area, including competitors, looking for the blade. She then called the dealers and checked with them. When the blade could not be found locally, she had the technicians look to see if there was an alternative solution to the one listed in the computer. Having exhausted all immediate solutions, she offered to order the part and then took steps to get it in as soon as possible. Sarah did all of this on her own initiative without any prompting from me. In addition, the store was short-handed and she managed to care for several other customers simultaneously while she professionally and efficiently attended to my situation.

i am very happy that you are open on sundays.I live over 2 hrs away and they helped me get brakes and roaters to get my family safely back home.Thank you for being there to help me in my time of need.