Mill Creek Carpet & Tile

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BELIEVE THIS STATEMENT : I hereby certify, that the following statement is true : January 2013, my Apartment
Complex hired Millcreek Carpet & Tile to lay down tile
my apartment. They did a Junior High School level job of it. That's one thing. But, also: They destroyed, and I mean completely destroyed, TWO, Wing-back chairs, 125 years old, worth $ 4,000 dollars, at the minimum !!!!!! Well, that was nearly four years ago. YOU MAY BELIEVE THIS : These people are gangsters. They're RATS. They own no scruples at all. They are immune to requests for repairs. They believe that a customer is an insect, to be used, and squashed. These are the Mobsters of the business world. They're worse than phony. Please, take an honest man's word : Find someone else to throw your heard earned money at. FIND A PROFESSIONAL.

Earlier this week, I had roughly $7100 worth of work done by MillCreek in Tulsa, Ok. The project involved removing 1100 sq ft of carpeting on our bottom floor and replacing it with wood laminate.



Apparently MillCreek has several contract crews doing installation work and I was fortunate enough to have Freddie do the installation on this job with a helper. Freddie is super polite, professional, detailed, and very fast. He takes a lot of pride in his work. It took him 2 days to complete this job. I did the math and figured that he and his helper worked at a rate of 75 sq ft an hour (includes moving the furniture, removing the capeting, pad, and trim and installing the new wood laminate). It's incredible! I would recommend anyone looking to get flooring done at MillCreek to ask about Freddie's availability.



I also had the pleasure of working with Linda Lakey as my consultant on this job. She has a background in interior decorating, so she was able to help us find the right color and shade of laminate to best match our walls and furniture. We never felt pressured for a decision on anything. She was concerned with us getting exactly what we wanted, how we wanted it, and when we needed it. My wife and I went at our own pace and asked a lot of questions about the materials, costs, financing, and installation. We found Linda to be very honest, knowledgable, pleasant, and professional.



I was initially nervous with doing this big of a project and not having any personal experience in dealing with MillCreek. But everything turned out great and my wife and I couldn't be happier with how it all turned out. I would certainly use MillCreek again if I ever do any more flooring projects, especially if I could work with the same people again.



One thing that I did learn on this project is that I am glad that I went with the thicker (12mm) wood laminate. Once the carpeting was removed, we found that my foundation wasn't perfectly level(no foundation is, some are worse/better than others). Linda, Freddie, and I discussed some possible remedies once the foundation imperfections were found. But they suggested to me that I could live with not having anything extra work done since the thicker laminate would flex less and make it less noticeable when I walked on it. And so far, I agree with that.

"The Biggest Mistake I've ever made. " I contracted with this outfit to install $13000.00 of Italian Travertine Flooring in my home of 20 years. They hired SUBCONTRACTORS and CHILDREN UNDER THE AGE OF 16 to install the flooring. The slab was not professionally leveled per my worthless contract. The flooring is consistently not level throughout my home and the grout lines are inconsistent because tile spacers were not used. When I contacted Mill Creeks RUDE MANAGEMENT they had some people come to my home and try to grind down the floors to make them more even. These people had some broken-down machine with one wheel missing. The result was the tile was ruined; the edges of the tile are broken off and the finish of the tile was destroyed. Mill Creek refused to arbitrate per the terms of their own contract. They told me to sue them that "They never lose." Ask around and check with the Better Business Bureau. If Mill Creek had not been in business for 30+ years their rating would not be too pretty. I learned my lesson. It's going to cost me $21000.00 to have this mess jack-hammered out of my home and replaced by professionals. Sadly, I don't think I want to go through this Horrible Undertaking. So I will probably sell a home I have loved "AS IS" thanks to this so called "Tulsa Tradition" Company. Mill Creek ruined my home, refused to correct their Horrible Job, refused to Arbitrate per the terms of Their Own Contract; and was going to place a lien on my property if I didn't pay for this disaster. Mill Creek in it's past generation was probably a professional company; but it is certainly not today. THEIR WORKERS ALSO DESTROYED A $4000.00 HENREDON CHEST IN MY HOME. BE WARNED !!