Hourglass Collision Repair Center

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OPEN NOW - Closes at 6:00pm

Hourglass Collision was recommended by Jackie Cooper Imports as being the best place to take my Infiniti G35 for minor paint and body work. The body was barely damaged, and only a small portion of the car would need to be painted and blended. Bear in mind that no body panels had to be replaced. I was promised by shop personnel that the job would take no more than 3-4 days total. The estimate came to about $1500, a good indicator that the extent of damage was minimal.



Two weeks after the car was originally dropped off to the shop, I am disappointed to find the following: rear bumper cover was fitted incorrectly, 3 NEW scratches on an area that wasn't previously damaged, a softball sized 'orb' where the paint/clear coat appeared to have been burnt in by a buffer. Additionally, the chrome trim piece around the driver's side rear window had a large scratch that appeared as if it had been sanded,



After these issues had been addressed, I found a vertical zig zag of clear coat that looked similar to a paint run. This, of course, required another trip to the shop. This was actually the 3rd time in the shop, which put me in my THIRD rental car.



Upon returning from a week out of the country, a friend asks me where all the "swirls" in my paint came from. Again, more damage and oversight on the shop's part. I'm not sure if they let a trainee loose on my car, but I expect a much higher standard of care/competency when it comes to my $40,000 vehicle, even if it is a CPO.



Long story short, I wouldn't send my worst enemy to Hourglass Collision. They smile and offer you coffee or bottled water in their polished showroom, all the while providing the level of service that one would associate with Earl Scheib's, or any other budget paint and body establishment.