Baxter's Interurban Grill

Write a Review918-585-3134

CLOSED NOW - Opens at 11:00am

Baxter's gave my family and I the absolute WORST customer service I have EVER experienced. My mother chose the location for our family to convene after her college graduation. There were about 20 of us and we had one waitress who wasn't up to par as far as dealing with large groups. My stepdad's plate came out 12-15 minutes after everyone else's and when we asked the waitress for the manager.. the manager never felt the need to come out and speak with him about it or apologize as the real reason his food was late was because it was simply "forgotten" but the waitress didn't even give us a disclaimer. She never came back to ask us for refills, we had to ask her.. TWICE. Also the food was bland in my opinion. Oh and the checkout process.. Sheesh. Took 40 minutes to pay as our waitress messed up most of our checks three different times. We asked to speak with the manager about 4-6 times and Heather (the manager) never felt the need to come out and speak with paying customers. We also asked 3-4 other employees to have the manager come out and they all had the same excuse of, "she's busy on the computer fixing you all's checks but we will grab her and she will be right out". She literally never came out. NEVER. I am still appalled at how they treated my family and I. There was another large party in the restaurant and they were receiving immaculate customer service. I would say it was racial profiling but you can never be too sure about these things. Nonetheless this restaurant will never see a dime of my families money again and we will be sure to spread the word avidly.

I can't believe your review! Wow! I think Baxter's is one of the best restaurants downtown! I've been going there since the mid-70's and when I find myself downtown for business, I usually schedule my appointment around lunch time just so I can go there. They have really great food, and the service is usually pretty good.



Maybe next time you go there you'll be in a better mood....

The service is so-so and so is the food. When I go out to eat, I want to get my money's worth. I don't leave Baxter's feeling like I have spent my money well, more like depressed because I could have made a better lunch for myself. It is convenient to downtown but I would have liked more choices for a lunch menu.