Allied Towing of Tulsa

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My mother was involved in an accident on 8/16/16 which totaled her car. TPD called out Allied to tow the vehicle. 2 days later, I went with my stepfather to collect her personal belongings from the vehicle which was being transported to Copart (we were there when the car arrived). Guess what...they were all missing!
The items missing included a Coach purse and matching umbrella, a stainless steel "Yeti style" cup, her radar detector, her roadside emergency kit, a pair of boots, an insulated freezer bag, the trinkets hanging from her rear view mirror, and more. Literally, the only thing left in the vehicle for us to pick up was papers (like bills, car related documents, etc.) Like I said, we were already at Copart when the car arrived, so I know that they had nothing to do with the missing items. The only other people that had any access to the vehicle prior to that were those employed by Allied Towing. We immediately said something to the people at Copart about the missing items, and the gentleman we spoke with explained to us that they had received several complaints of things being stolen out of vehicles that Allied had originally towed, and he even put us in contact with a guy that had the very same problem only ONE DAY before us. That gentleman is apparently having his insurance adjuster talk with Allied to try and resolve his issue.
So, I got on the phone with Allied yesterday to make them aware of the situation. The lady I spoke with was very dismissive, saying "We don't enter the vehicles we tow" and that she would turn over my complaint to the driver supervisor.
Now, I understand that it may be Allied's policy that they don't enter vehicles, but it's a ridiculous notion to claim that they can be certain that it never happens. Is there a supervisor constantly with the vehicle? Even if there was, can that supervisor be trusted? My point is that just because it's policy doesn't mean it never happens. I have already called again this morning because I still haven't received any information back from them on my complaint, but again, I just get told "I'll have someone get back with you"....more runaround.
I assume that's how they plan on handling the situation, just keep pushing me off until I grow weary of the situation and give up, but that's not going to happen. See, I am a man of principles, and when they have quite literally added insult to my mother's injuries, I will continue to stay focused on this matter until it is resolved.
If this situation isn't handled by day's end, we are inclined to file a police report on the missing items, which will bring about an investigation into them by the very people who employ them with so much work. Even further, with us knowing of there being at least two other people who have had this same issue, it seems like it might be a pretty good story for Channel 2 News.
So, let me speak directly to you, Allied Towing. This is not a situation in which you should be indignant about your culpability, it's a situation that calls for immediate action and resolution. Either track down the missing items or offer my mother a settlement for them, those are the only two outcomes that we will accept. To anyone else considering using their services, heed my warning...do not trust them alone with your vehicle for a moment.

****Update****
Just got off the phone with the supposed "driver manager" or owner or whoever, his name was Doug, and he told me they will do nothing about the situation. The level of indignation and disrespect he talked to me with is just about indescribable. Apparently, instead of doing anything to further investigate or take care of the issue, they would instead rather tell me to get lost. This company should in no way be trusted to conduct business in anything resembling a professional manner.