Total Ride

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We have used Total Ride many times Pima County contracts with them as an adjunct to SunTran/Dial a ride. In our case, it I a Paratransit ride for my wife who uses a wheelchair. Drivers and vehicles have always been clean and on time.

Tried callin july25 5a.m. no 1 ansered was told wen i called for cab july 24 at 8p.m.5 to 20 min 1hour n half later shows very unreliable wont ever use agin sucks

I make cab reservations a week in advance for my son who depends on the ride to attend his day program. Once more today, 3/27/15, I get a call at 8:14 AM that will be at the house in 15 minutes. My reservation was for 7:30 AM. The cab driver said he had just gotten the call for the pick up. This happens every week we use the service. This is terrible that individuals with disabilities can have reliable transportation service!

I make cab reservations a week in advance for my son who depends on the ride to attend his day program. Once more today, 3/27/15, I get a call at 8:14 AM that will be at the house in 15 minutes. My reservation was for 7:30 AM. The cab driver said he had just gotten the call for the pick up. This happens every week we use the service. This is terrible that individuals with disabilities can have reliable transportation service!

I make cab reservations a week in advance for my son who depends on the ride to attend his day program. Once more today, 3/27/15, I get a call at 8:14 AM that will be at the house in 15 minutes. My reservation was for 7:30 AM. The cab driver said he had just gotten the call for the pick up. This happens every week we use the service. This is terrible that individuals with disabilities can have reliable transportation service!

I make cab reservations a week in advance for my son who depends on the ride to attend his day program. Once more today, 3/27/15, I get a call at 8:14 AM that will be at the house in 15 minutes. My reservation was for 7:30 AM. The cab driver said he had just gotten the call for the pick up. This happens every week we use the service. This is terrible that individuals with disabilities can have reliable transportation service!

I got picked up after staying out too late and the buses weren't running. As soon as I got in the cab I could smell urine and puke. Don't they clean these cabs? The driver was scary looking and smelled. He took a wrong turn which added to my fare and when I complained about it, he said if I didn't pay the full fare he would call the cops. Well I paid it, but never again will I hire this taxi service. They should call it "Discount Ripoff"

The Good:Discount Cab does not hire criminals! I understand they have school district contracts and have to keep it clean.CHEAP! $2.10 a mile, NO hidden charges for credit cards and all the cabs have credit card machines and A/C! Most of the sketchier cab companies charge $3 or $3.50 per mile! They mostly use hybrids! Go green!They give you a free ride back to your car if you drove someplace and had a few drinks! ONLY company I've found that does this so I don't know how they stay so cheap.All of the driver's I've ridden with were professional in attitude and never inappropriate with any of my female friends. I've only had a smelly old guy driver once.$2 off coupons if you can find them!One of my friends had a fight with her boyfriend and got kicked out of his house at 3 AM with no shoes, no money, and only her CatCard. One of their drivers stopped to see if she was OK and gave her a totally free ride back to her dorm with no strings. She lost his card but remembered he wore harry potter glasses and had a pic of his kid in a knight costume on his phone. Total class!The BAD:Pretty much it's all about the dispatch system. Their dispatchers aren't even located in Tucson and have no idea where anything is. The dispatchers are slow, the cabs are fast. There will almost always be a lonnnnng wait on a Friday or Saturday night during prime time club hours. The dispatchers sent my call to a Phoenix address once and I was late for work. Usually we get a cab super fast but I absolutely do not recommend using their texting or interactive systems. You're better off just waiting to talk to a live person. Keep bugging the dispatchers if the cab isn't there in 20 minutes.SUMMARY:Minus one star for the occasional problems with their dispatch but adding stars for not hiring criminals and hoodrats and for using hybrids! Get the cell of the drivers you like and try calling them direct. I have never had a bad or sketchy driver from Discount.

I flagged a discount cab on 4th ave last weekend. Driver was awesome. I had not been in a Prius before and was very impressed with the room. I'm 6'3. And my friend was 6'1. We both fit in the back comfortablely The driver was awesome he knocked $5 off the fare without even us asking I will never use anyone else again.

You started your business in Tucson in 2004.I know how to count,and that does not add up to 26 years serving Tucson.Do you gueys know how to add?

Discount is always, at least, 45 minutes late; even when I call in advance they are still an hour late. One occasion I called, was left standing by the road for hours waiting for them. When I called dispatch (which I had to do multiple times in the 3.5 hour span that I stood waiting) I was given every excuse from, “You called and canceled”, to “Your driver is 5 minutes away”, to “The diver already picked you up.” The dispatchers at Discount Cab really need to come up with better lies to feed their customers, because no one’s buying them. This is the last time I’m using their “service”.