Southern Comfort Heating & AC
7739 E Broadway Blvd, Tucson, AZ 85710
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02/21/2012
Provided by YP.comRyan Davis and his team at Southern Comfort Heating & Cooling gave me exceptional service at a great price! Integrity....hospitality... excellence.... are words that come to mind when I think of this company. I highly recommend them!
02/21/2012
Provided by YP.comI was in desperate need of a heating and air unit this past summer. My wife and I were on and are still on a tight budget. I called Southern Comfort Heating & AC and was greeted by a very polite and sympathizing voice. Later, the owner himself came out to take a look and gave me a few options. He was very thorough and straight forward with my wife and I. After hearing and seeing their wiliness to help, we decided to go ahead and go with Southern Comfort. They installed the unit, ran the wiring and were very respectful to our property and privacy. We got a GREAT DEAL and I would recommend this company to anyone in their servicing area! Very professional and very personable! Thank you Southern Comfort Heating & AC and you guys sure know what great customer service is all about! (Not to mention they were very friendly to our dog, Bear!)
02/20/2012
Provided by YP.comSouthern Comfort Heating and Air are true professionals that actually perform customer service the way it should be. Cindy is always helpful on the phones, and the techs are nice! They go above and beyond in all aspects. I will not call another Heating and Air Company because I know what I'm getting when I call Southern Comfort: quality repair for my A/C, top notch service, and a very fair price. Thanks Southern Comfort!!
12/30/2011
Provided by YP.comDO NOT USE THIS COMPANY. There are way too many heating and cooling companies in Tucson that guarantee thier work. This company did some work on our furnace 8days ago and now it is not working again, and they will not come out again to even see what the problem is without charging us their service fee- which we already paid on their first visit, which also included labor costs. They will not even come out to see if their work is what is the problem without charging their 88.95 service fee. I have made a few calls and many other companies in Tucson guarantee their work, and if something goes wrong within 30days of the repair they guarentee their work and they come back out for free to inspect. This company wants to nickle and dime their customers and not stand behind their work, or support their customers. Use another company with ethical policies in place!
Southern Comfort has always guaranteed their work for 90 days without charging an additional trip charge if the call back is related to the initial service call. In regards to the below review Southern Comfort rendered a service for a customer who purchased a circuit board via the internet in hopes that his wife could install the board. Let me just mention how Southern Comfort made an exception for this customer because the service call was a few days before Christmas and they have a baby in the home; therefore, needed heat right away per the homeowner. The husband went on to explain to us that his wife thought she could install the circuit board but since she could they needed an experienced service technician who could. He also told us that he didn't have the money to pay for another circuit board from a company and pleaded with us to install the one he had ordered online. After speaking with the homeowner we felt for the situation he was in at the holidays and for his young child at home so we agreed to install the part he purchased with a full understanding that there would not be a gaurantee since this part was not supplied by Southern Comfort. This is out of the ordinary for us to install a part provided by the customer because of this very situation. I don't believe there is another heating and air condition company in Tucson that would gaurantee a part if it was not purchased from their company. There was never an issue on Southern Comfort's behalf to go back out 8 days later and not charge another service fee as long as the issue was found to be related with the initial service call but the homeowner wanted us to promise over the phone we wouldn't charge 88.95 to come back out. We were very truthful and up front and told him until we check the system to be sure what is going on with it at this point since it was working fine for 8 days we couldn't say for sure if there would be a charge or not. We explained to him once we have a diagnosis we then could determine if the problem was related to the initial service call or not. So therefore, the diagnosis would determine if there would be a service charge or not. The homeowner then was not happy with this information and decided not to have us come back out to check the unit. In conclusion, I would also like to add that if we were a company trying to nickle and dime our customers we would not have installed a board purchased by a homeowner we would have charged for a board provided by us which would have been more expensive for the homeowner and would have charged an after hours fee of $125.00 rather then cutting them a break and charging 88.95 which they failed to mention.
08/13/2010
Provided by YP.comWhen a competitor flaked out and not only did not show up for our appointment I called Southern Comfort and they where at my house within an hour. Southern Comfort saved my eight month pregnant wife from having to sleep in a 94 degree house. Southern Comfort has gained a client for life!
06/16/2008
Provided by YP.comI called this morning to get an AC service person out to my house asap. To begin with this company said the earliest they could come was between 12-2, but they would call if they could get here sooner. About 15 minutes later I got a call from the company saying they were sending a service person right away. The repairman was here within 45 minutes and was done with cool AC running within another 45 minutes. The lady scheduling appts is very helpful and friendly as was the repairman. I'm not sure how cheap the price was compared to other companies, but I paid $79 for the trip/service charge and then the cost for the part (a dual run capacitor) was another $130.
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Feel The Comfort With Southern Comfort Heating & AC
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Southern Comfort Heating & Air Conditioning, LLC
Southern Comfort Heating & Air Conditioning
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