Pima Federal Credit Union

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OPEN NOW - Closes at 6:00pm

The banking part of the website is not user-friendly, the fonts are small and pale, no "print" icon to use for a basic version of a page. The Bill Pay section seems more complicated than it needs to be. The old website was simple and very easy to use. Also, the "conversion" did not solve our problems with debits and checks being taken out of our account that are not ours. The first week of the new system, over $500 was taken from our checking account in error. PFCU will not correct anything until you come in and dispute it. So dispute and dispute is what we do. It's time to close our accounts and find another credit union.

I have been a member of PFCU for nearly 20 years. I use my debit card often and I would say during that whole time I have had to dispute maybe 5-10 fraudulent charges. However, this last time, even when given clear evidence of fraudulent activity, they caved in to Merchant Services (VISA, issuer of their debit cards) for denying my dispute. At the whim of a fraudulent invoice generated by a deceitful merchant (Daniel Huffman), clearly with fabricated amounts and dates not matching up to my PFCU account activity, PFCU allowed this merchant to steal nearly $750.00 from me. After months of talking with the president, Nathanael, the best option he could come up with was to reverse the fraudulent $750.00 charge on the condition that I terminate my membership with the credit union.‎ Here is a website I've created with all of the evidence and welcome any comments: http://ln-s.net/81Dh

I've been a member for over 25 years and the service manages to top itself every time I go into the credit union. I highly recommend Pima Federal to everyone!

Thank god for zero stars. Pima Federal Credit Union is the worst bank in America. PFCU gives wrong information left and right. Wrong fax numbers, wrong information! its just sick. Never returned my phone calls. Good Job PFCU!

This is the best bank in tucson area, the tellers are all frendily and the bank is always clean, they get you in and out very fast