Katrina's Bridal

Write a Review520-690-5855

CLOSED NOW - Opens at 10:00am

HORRIBLE! HORRIBLE! HORRIBLE! I was told my wedding dress could be ordered, and so I put half down ($550) and I'd be informed when it was in. This was 3 months before my wedding.....I would call every once in a while to check on it, and was told she'd check and let me know.....3 weeks before my wedding (and a few days after having back surgery) I FINALLY get a call the dress wasn't going to be in - guess not when it was NEVER ORDERED!! (I checked with the designer's company myself) So I had to scramble (while on heavy pain pills) to find another dress because at this point it was to late to order another one! I would run far away from this place and fast! I had 3 friends also go there & had nothing but nightmare problems. It's to bad she is still in business!

My sister and I went to Katrina and found a prom dress one week before prom. It was cute and service was great. There was some alterations done to the dress and when it came time to try it on a day before prom it didn't fit. I live 2 hours away from Tucson and was not able to go back. I called the store to let them know and the lady (young one) was rude and was like next time don't wait so late to try on your dress. Yes they have cute dresses but don't get one.

And I don't mean the attire. There was a child running around half naked in the store? I had boys with me, and the lady seemed nonchalant. Anyway, I arrived a little after 11 (opening store hour) and no one was there. Someone pulled up a few minutes later and made me stand outside for about 10 minutes. Inside, it is dark and messy. The less than timely lady was rude, so I left. NO thanks. From the looks of the other reviews, I can see I'm not the only one, and I dodged a bullet.

I came to Katrina's because of a good experience I had several years prior and after a horrible experience at David's. Staff was pleasant until 6 days prior to my wedding. I dealt with the filthy store and children running around half naked because the dress I really wanted was there, even after the mother attempted to over charge me for alterations and my daughters dress. They are nice people and I am all for a family business but I was told to come get my dress the week after mother's day the week before my wedding and did as I was instructed. I was told my dress was not ready and offered no other explanation besides "come back tomorrow". After requesting to know why all I was told was "we have a lot of other weddings" which indicated to me I was not a priority. I requested to be refunded for my alteration and I would take my business else where I was refunded the 45 dollars but not the taxes on that amount, I will gladly eat the 3.65 to never have to set foot in there again. My hus

If I could give a -star I would.. My wife bought her wedding dress here and our daughters flower dress and they told my wife her dress would be ready after mothers day and so she went a week after and they told her "we have been real busy and your dress isn't done yet" this is less than 1 week before our wedding and now we have to find someone to tailor her dress with 5 days before our wedding. and all Katrina had to say was well I'm sorry... I would wish nothing more than to see a place like this go out of business, between no customer service skills and the fact the place is filthy and looks like they operate a day care out of it with kids running wild in the store half clothed. I only wish we would have trusted our first instinct and not shopped here.. So if you or anyone is looking to buy a dress do yourself and Tucson a favor and just say NO to Katrina's..

I found the dress of my dreams there, but it turned into a nightmare when it came to alterations. The woman there has no manners, was rude to me and my friend and family, and made it into a horrible experience. The alterations were not done on time, and whne I returned the next day, they were botched. The dress did not look good, but the woman tried to convince me it was perfect - and that was all they could do. You may find a dress that you like there, but my advice is to have it altered elsewhere.

the best pace i have ever been

the best pace i have ever been

the best pace i have ever been