Jumpmaxx-Jumping Castle Rental

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OPEN NOW - Closes at 7:00pm

I did some research on companies before I booked. I figured the bad reviews were just a few unhappy people.

Unfortunately, I was very wrong to assume this company had standards for their customer service. Apparently they have, and will continue to, treat their customers unfair and unapologetically.

I called and booked a water slide for my seven year old. I sent an email to confirm. the day of the party I waited. no slide. I called the company to get an ETA on their arrival. I was told that I called earlier in the week to cancel. I was stunned. I told them there must have been a mistake. They said they'd check and call back.

They called back. But only to argue. They stated "his partner" distinctly remembered me calling to cancel. that I was the only one with my name that they confirmed my address and phone number upon cancellation. I explained that I understood mistakes happen. I wasn't mad. I just wanted them to get a slide to me ASAP. They told me they didn't know if they wanted to do that because I sounded mad. um... I explained I was mad. but again I understood the mistake happened and just needed them to make it right. They said they already rented out the slide I ordered but would see if they could do something. I thanked them and asked for an apology. The guy clearly did not want to apologize but grunted "sorry" and said he'd call back.

He called back and simply said, "we found something. someone will be there soon". I thanked him and waited. Ironically, they had my address wrong and had to call and get the correct one (contradicting the supposed phone call I made to cancel) AND they brought the same slide I requested that they said had already been rented by someone else. The people that came we're pleasant. we tipped and thanked them.

BUT really, believe the reviews. Whoever the guys are in the office just want to fight, don't care about your feelings or facts, and don't care about being polite or courteous.

I'll await the unprofessional response to this review. it will likely prove my point.

The kids love the 4 in 1 jumping castle. Happy kids means great party! Thanks!

My wife booked a jumping castle for our 5 year old sons birthday party. We ordered the 3 in 1 tropical castle it had a slide and a bouncing area. The kids were busy for hours and the adults got time out to relax. This was the best party we have had yet/. I will be ordering again it was clean and new. They have the best price of all the companies in town. There service was great, thanks Brian.Tom & Cindy

Great company,nice castles,lowest price in town.

We ordered the 4 in 1 castle this last weekend. there was a slide and basket ball hoop in it the kids loved it. Sean and Racjael delivered the castle they did a great job. I think this was defiantly worth it Thanks Barbra C

Great Company, The have a large variety and very reasonable prices.

What was a really hectic day turned into cake, they called us 2 hours ahead of our party time and asked if we would like to have the castle dropped off early. Of course in my mind I"m thinking I don't want to pay for it, but the kind gentleman on the phone told me that I wouldn't be charged any more and that it would be picked up at the regular time.



It was a lifesaver my kids got to play on the castle for over an hour all by themselves before the party goers came and joined in the fun. It made my son's day, and it let me get everything set up.



Their slogan Busy kids make great parties is dead on.



I would highly recommend them to anyone and they will have my business for quite some time to come.



Busy Mom

We rented a castle last weekend. I was very surprised we had rented a 5 in 1 combo castle slide combo with Batman on it. It was awesome the kids were busy and happy it turned out to be the best party we ever had. Thanks Jumpmaxx for a job well done

We rented a castle last weekend. I was very surprised we had rented a 5 in 1 combo castle slide combo with Batman on it. It was awesome the kids were busy and happy it turned out to be the best party we ever had. Thanks Jumpmaxx for a job well done