Family Air, Llc

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Family Air visited our home in Elgin (an hour's drive each way from Tucson) to assess our replacement system needs. They suggested a change in how we heat our home, because a heat pump does not work well at times where we live (we have very cold mornings). The new system they spec'd is called a gas pack, which combines an AC compressor with a propane furnace, in one box outside.



They bid both a new system, and one they had "out back" at their business, a refurbished model with most of the warranty remaining on it. Both prices we received from Family were the lowest, compared to other companies we had come out. I would note as an aside, the Costco bid was very high, and I would suggest not wasting your time asking Costco's contractor to bid your system.



We selected the refurbished system for $3800. With it we received 2 years free maintenance visits (twice per year), 8 years compressor warranty, 5 years all other parts warranty, and 2 years labor.



The installation went well, except there were issues with the AC compressor. The installers could not fix the issues, so a tech came out about a week later to diagnose and repair the problem. It turned out not to be a part or anything with the system itself, but rather, a (probably pre-existing) issue with the wiring under our house, between the thermostat and the system. The tech figured it out, crawled under our manufactured home, found the problem, and restrung or replaced the entire wire run at no extra charge to us. I feel this was "above and beyond" and indicates Family's excellence in knowledge and service. I later went under the house myself (for other reasons), and found the problem they found (a wire squeezed by the home metal frame, causing a short, the wire not being movable, so it was not repairable). In my opinion, this was not an easy problem to find, so I am very impressed that the tech located it and knew what to do to fix it.



Our system is working properly, no issues with the heat. Have not used the AC but have turned it on and it is cooling.



I would like to also single out Kurt Astorga for his excellent customer service in bidding the job and then scheduling it. I also want to thank the company owner for his willingness to help us find an affordable alternative to a new system. By selling us a "like new" unit, we were able to get a good system for less money, while at the same time helping them get a system sitting "out back" in their lot out of their way. Win win.



I would definitely recommend Family Air. I originally heard of them from my realtor Sonoita Realty Kathy O'Brien, so Family has good word of mouth around here.

I called on a Saturday as a response to another company not fixing my unit. Family Air responded within a couple of hours. The staff were great as the work in my home required a return visit. They were friendly, professional, and the prices were reasonable for a weekend service.