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Reviews

YPMobile User

11/11/2014

I give a 5 star rating

I have been to the store several times and get great service. They do a wonderful job on repairs and sales of machines and have wonderful fabrics

11/28/2012

repairs fast and shop friendly

I enjoy shopping at this shop, friendly and helpful. I had a machine repaired and had itwas ready in 6 days. fun coffee day and fun workshops.

07/06/2012

Friendly and Honest

I have taken several sewing machines here for repair and I have bought a machine for a friend here, too. I have always been pleased with the courteous service and advice I have received from the owner. My machines have been serviced well.

04/21/2012

TOTAL INCOMPETENCE AND LACK OF SERVICE. WARNING!

WARNING! This business is being run by the most incompetent people. They do not know what they are doing; they do not care about their customers AT ALL; and they con their customers into thinking something that is not true to get more money from them. GREEDY! I brought my machine to get fixed. They took 2 weeks to fix my machine! and then when I got it back and brought it home, I discovered that they did not fix my machine at all and there were pieces broken and bent that were not originally like that. AND I WAS CHARGED AND WAS NOT REFUNDED FOR THEIR LACK OF SERVICE AND TOTAL INCOMPETENCE! THIS IS A SERIOUS WARNING TO ALL TUCSONANS! The guys that own this place, Tim and Mr. Sanchez, play games with their customers and have no integrity and no service. This place must go out of business which will save a lot of heartache and misery for all of Tucson and Arizona. Arizona Sew and Vac not only wasted my time but ALMOST destroyed my business. DO NOT GO TO THIS STORE!!

09/24/2011

Customer service is very poor.

From the moment I walked in the shop on 09-17-11, the service was poor.The door has no spring on it to auto close, as I struggled thru with my vacuum cleaner, no assistance was offered. In fact the young man in the shop brushed past me to close the door.My credit card was charged within two days of dropping off the machine. Yet I had not received a call that the cleaning had been done. I called them on 09-24-11, the machine had not yet been looked at and the attendant tried to put my call on hold for the 3rd time while he was apologizing. I wanted to use my vacuum today. I wonder when I will have it back. Strongly considering going and getting it and demanding they reimburse my credit card.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Extra Phones

Phone: 520-647-9667

Services/Products
  • Sewing Machine Repair
Payment method
all major credit cards, mastercard, amex, discover, visa
AKA

AZ Vac & Sew/Eagles Wings Quilting

AZ Vac & Sew

Other Email

Categories
Sewing Machines-Service & Repair, Household Sewing Machines, Sewing Instruction, Vacuum Cleaners-Household-Dealers, Vacuum Cleaners-Repair & Service
Other Information

Parking: Lot

Services: Sewing Machine Repair

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