Arizona Primary Eye Care

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The staff were friendly, helpful, super respectful, and explained everything as it happened. They walked me through all my options without pressuring me and explained the reasons behind the costs. I did a lot of the necessary paperwork for a first-time patient on their website, which meant less waiting when I arrived. I adore my new glasses and when I went back in to get them fitted (my husband picked them up for me the day before, so I wasn't there to get them fitted on pick up), I found myself watching them give the same excellent service to the people ahead of me in line. Frankly, I can't imagine going anywhere else now and I find myself recommending this office to my friends and coworkers regularly.

I used a Groupon to try out the place (don't have extra money this year for good glasses, but will next year and they take both types of insurance I have). From the moment they realized that I wouldn't be spending any extra, service went down. Tried to upsell on every aspect. Explained that finances were tight. Seemed like they understood. Then I picked up the glasses and there was more indifference. Then, the final bit was that the glasses made me feel nauseated. Took them to Costco (along with an older pair to test) and when they checked the lens prescription, they weren't done right -- they weren't the script I brought in to them. No astigmatism correction. Both lenses the same (-4.25 for both lenses -- my script is for one eye at -4.25, but the other is -4.00). I could have gone back and raised a stink, but what's the point (essentially got the lenses for free with the Groupon and I'm paying to get lenses done correctly at Costco)? The Groupon was to test the quality of the place (to see if I wanted to spend more at the place next year). Even disregarding the minor attitude for not having extra money to spend, they could have at least gotten the lenses right. And when Costco checked my old lenses from years ago -- they were perfect (and I didn't tell Costco which ones I was concerned about). So... not going back when I have more money and don't really have anything good to say about them.