Arizona Insurance Auto Glass

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I am new to Arizona and needed to have my windshield replace. Arizona Insurance Auto Glass was recomended to me by my insurance co so I went though them. The salesman who helped me was very friendly and helpful. Explaining to me from start to finish what was going to happen and what I needed to do. My appointment was schedualed for Wednesday October 7 between 1-5 and they were very nice to work with me and my work hours. At about 2:00pm I recieved a call from the installer explaining that he was on his way and would be arriving in aprox 15 min. Right as he said he showed up ready to install. He too was very friendly and also professional and in the end my windshield looked beautiful. He then gave me the run down of a few things not to do within the first 48 hours, got my signature and left. I was very pleased with the company as a whole and I have already refered them to a few of my friends and family. I also have a second vehicle and I plan on calling AZ Ins Auto Glass for their service again.

I had a windshield replacement appointment at my home on Friday, October 2, 2009. I made this appointment a week in advance. The installer was scheduled to be here between 8:00AM and 12:00PM. I patiently waited all morning.



At 11:47AM, the telephone rang. The installer said that he was going to be late. He mentioned that a bird hit and broke some of his windshields and that he would have to return to Tucson to get more. I spent many years in supervisory and management positions. I have heard many a story about why people didn’t show up for work. Would you believe this one? In any case, he failed to make a four hour window of opportunity.



I believe if one doesn’t have the ability or motivation to make it to work on time, they probably don’t have the motivation to do quality work once they finally arrive. If that installer had not called me before noon, he would have become a no call/no show. That would have caused me to terminate the agreement due to their failure to perform.



Shortly before 4:00PM, the installer finally arrived and replaced my windshield. This unreliable and tardy outfit was actually on an “approved installer” list kept by my insurance company. I would highly suggest that anyone else in need of a new windshield, stay away from this company.