Ability Realty

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We are submitting this review due to the unsatisfactory way in which our request for attention to an issue regarding the condition of our flooring has been handled. As of this date, we have been at our rented home as tenants of Ability Realty for 2 years and 11 months.

Upon moving in, we had filled out the necessary paperwork regarding the condition of the home. We indicated at that time that the carpet had been incorrectly installed and that there were carpet tacks that protruded in several places. This is due to two factors, extremely thin carpet quality and the techniques used to install the low quality product. Additionally, the carpet was cut and not folded over where the carpet met the tile so these areas quickly became frayed.

During the nearly three years of our residency, we have submitted multiple complaints about this issue. There was one occasion over one year of residency where a general handyman was employed to hammer down the nails, but due to the ?pull? of the carpet, these nails kept coming up. We submitted another complaint. We have hammered them as well. Our son had a birthday party and during this event he cut his foot so badly that it bled all evening keeping him from swimming and other activities, as well as causing a scar on his foot. Again, we submitted a notice through the tenant portal.

Finally, after another incident involving the tacks puncturing our feet, we requested a site visit. The original carpet installer was present along with the property manager. We had found that the average duration of apartment grade carpet was 3-5 years, and in addition, obtained professional advice from outside carpet installers as well as the Carpet Installation Standards Guide of 2016 clearly indicates that no tacks should protrude from the strips that are used in transition spaces. This infraction had been noted upon move in, and given significant time to be resolved. The landlord, going completely against what his own carpet installer confirmed, is attempting to suggest that the carpet is supposed to last 7-10 years. Again, without providing any proof or carpet specs when asked about it numerous times.

Due to all of this information, we pursued the option of requesting discussion timeline on replacing the flooring. We offered to contribute financially to this project as well. The property manager at Ability did not respond with the option of discussing this further, or to indicate that any presentation of this proposal would be made to the owner. They completely shut us down and did not apologize or take responsibility for our ongoing troubles with the carpet over our entire residency.

This was very frustrating because we felt that even though they have obligations to the owners (where they make money/have business agreements) they also have an obligation to us. They did not frame their response in a professional way, and we believe they failed in their obligation to serve their customers.

Updated:
Ability Realty has taken no responsibility or given us any proof to support their case. Instead of trying to come up with any kind of solution, they decided to ignore us and terminate our lease.

We have asked to contact the owners to express our side of the story to them, but Ability is unwilling to give us that information as well.

We submitted a complaint to the Better Business Bureau. (A company Ability promotes on their own website) They have ignored this as well.

This is the only bad review we have ever had to write before. I wouldn't be doing so if I did it feel it was completely necessary in this particular case. We have been renting homes for 20 years and have never had any issues with another landlord before or have not been subjected to this kind of treatment and disrespect and we want others to hear our story before they make a decision to deal with this company.

We are submitting this review due to the unsatisfactory way in which our request for attention to an issue regarding the condition of our flooring has been handled. As of this date, we have been at our rented home as tenants of Ability Realty for 2 years and 11 months.

Upon moving in, we had filled out the necessary paperwork regarding the condition of the home. We indicated at that time that the carpet had been incorrectly installed and that there were carpet tacks that protruded in several places. This is due to two factors, extremely thin carpet quality and the techniques used to install the low quality product. Additionally, the carpet was cut and not folded over where the carpet met the tile so these areas quickly became frayed.

During the nearly three years of our residency, we have submitted multiple complaints about this issue. There was one occasion over one year of residency where a general handyman was employed to hammer down the nails, but due to the pull of the carpet, these nails kept coming up. We submitted another complaint. We have hammered them as well. Our son had a birthday party and during this event he cut his foot so badly that it bled all evening keeping him from swimming and other activities, as well as causing a scar on his foot. Again, we submitted a notice through the tenant portal.

Finally, after another incident involving the tacks puncturing our feet, we requested a site visit. The original carpet installer was present along with the property manager. We had found that the average duration of apartment grade carpet was 3-5 years, and in addition, obtained professional advice from outside carpet installers as well as the Carpet Standard indicates that no tacks should protrude from the strips that are used in transition spaces. This infraction had been noted upon move in, and given significant time to be resolved.

Due to all of this information, we pursued the option of requesting discussion timeline on replacing the flooring. We offered to contribute financially to this project as well. The property manager at Ability did not respond with the option of discussing this further, or to indicate that any presentation of this proposal would be made to the owner. They completely shut us down and did not apologize or take responsibility for our ongoing troubles with the carpet over our entire residency.

This was very frustrating because we felt that even though they have obligations to the owners (where they make money/have business agreements) they also have an obligation to us! They did not frame their response in a professional way, and we believe they failed in their obligation to serve their customers.

Updated:
Ability Realty has taken no responsibility or given us any proof to support their case. Instead of trying to come up with any kind of solution, they decided to ignore us and terminate our lease.

We have asked to contact the owners to express our side of the story to them, but Ability is unwilling to give us that information as well.

We submitted a complaint to the Better Business Bureau. (A company Ability promotes on their own website) They have ignored this as well.

Apparently they were upset with the honest, negative reviews they were given and were under the impression that they were somehow getting back at us for it. After this month we will gladly not have to deal with this company again. Unfortunately for them, their bad reviews will never go away. Enjoy.

We are submitting this review due to the unsatisfactory way in which our request for attention to an issue regarding the condition of our flooring has been handled. As of this date, we have been at our rented home as tenants of Ability Realty for 2 years and 10 months. Upon moving in, we had filled out the necessary paperwork regarding the condition of the home. We indicated at that time that the carpet had been incorrectly installed and that there were carpet tacks that protruded in several places. This is due to two factors, extremely thin carpet quality and the techniques used to install the low quality product.

During the nearly three years of our residency, we have submitted multiple complaints about this issue. There was one occasion over one year of residency where a general handyman was employed to hammer down the nails, but due to the �pull� of the carpet, these nails kept coming up. We submitted another complaint. We have hammered them as well. Our son had a birthday party and during this event he cut his foot so badly that it bled all evening keeping him from swimming and other activities, as well as causing a scar on his foot. Again, we submitted a notice through the tenant portal.

Finally during this past week(9/10) after another incident involving the tacks puncturing our feet, we requested a site visit. The original carpet installer was present along with the property manager. We had found that the average duration of apartment grade carpet was 3-5 years, and in addition, obtained professional advice from outside carpet installers as well as the Carpet Standard indicates that no tacks should protrude from the strips that are used in transition spaces. This infraction had been noted upon move in, and given significant time to be resolved.

It was at this recent site visit, the original carpet installer indicated that �he wished they would have put in the other type of carpet that was installed� at a different property.

Alternately, the property manager representing Ability Realty made comments such as �some people just don�t step in those places� and �yes this is fairly normal�. These remarks are unprofessional as they do not represent realistic living conditions or behaviour of a tenant to �not step� on the floor in their homes.

Due to all of this information, we pursued the option of requesting discussion timeline on replacing the flooring. We offered to contribute financially to this project as well. The property manager at Ability did not respond with the option of discussing this further, or to indicate that any presentation of this proposal would be made to the owner. They completely shut us down and did not apologize or take responsibility for our ongoing troubles with the carpet over our entire residency.

This was very frustrating because we felt that even though they have obligations to the owners (where they make money/have business agreements) they also have an obligation to us! They did not frame their response in a professional way, and even though we were frustrated due to the annoyance, time investment and significant pain - we believe they failed in their obligation to serve their customers.