5 Star Termite & Pest Control
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1002 S Pantano Rd, Tucson, AZ 85710
1002 S Pantano Rd, Tucson, AZ 85710
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Email5 Star Termite & Pest Control is an innovative pest control leader in Southern Arizona. 5 Star has been changing conventional treatment practices for the betterment of your health and environment since 1980. 5 Star uses low-in-toxicity materials, smartly applied to the areas around your home or office that will allow them to be as effective as possible. 5 Star educates customers with information regarding things that can be done by them to lengthen the effectiveness of all treatments and reduce conditions conducive to the target pests.
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06/25/2016
Provided by YP.comI used 5 Star for about a yr and all was ok until I expressed dissatisfaction with a treatment. The woman who answered the phone, who later very loudly identified herself as the OWNER, jumped to anger, raised her voice at me and then hung up on me. Her level of anger was so much greater than my problem, I was shocked.
They have ok reviews but pay attn to the neg ones. All is fine but if you express any degree of displeasure you will likely be writing a review like this.
Her way of responding to neg comments is denying responsibility by accusing the writer of being a competitor or fmr employee or nicely inviting the writer to call and work it out. My experience with calling to resolve a problem was hideous, I don't recommend that anybody call her ever.
She also tried to discredit one review by saying it was his first. This is my first too.
It'll be interesting to see what angle she takes with this. Hopefully she'll pull herself together and realize that it's best to leave it alone.
12/27/2011
Provided by YP.comBUYER SERIOUSLY BEWARE! This company was terrible at being respectful of my time and communicating what was neccessary to get the job done. I had to call them multiple times to get them to paint over the enormous holes they drilled in the sides of my house. Then, when the pesticide started leaking out of the holes the owner refused to take responsibility for it. She was very rude, claiming that I was harrassing her staff because I was trying to get someone out to take care of the problem that their product created. Then she even had the nerve to tell me that I "needed to paint my house anyway". Now I have to paint it myself and currently there are orange/red/purple streaks all over my beautiful home!
We do offer to paint over the patch holes after we have have finished treatment, if the customer will provide us with paint at the time of the service. She left in the middle of the service and did not come back, no paint was left. She asked that we come back to paint the holes, which we did. The paint she left us was interior, semi-gloss paint and we were unable to get a hold of her to see if she still wanted us to use that paint for the exterior of the house, we decided not to use the paint and left her a message with this information. She later called us back and said she did want us to use this paint even though it would not match, we scheduled a third appointment to send a crew out to paint with the mismatched paint. She called back at a later date to say she had streaks on her walls. We sent our owner out to take a look, the customer no-showed to this appointment, then called later demanding that we come right back out even though it was her that did not show up to the appointment. Clearly Claire has no regard for other people's time. She missed the appointment with the owner of the company, left in the middle of her treatment and then started to harass the owner and the office staff. The owner, Shelby Hawkins, said the home was in poor condition but had potential if the home was painted and the yard cleaned.
06/10/2011
The price for an initial pest control visit is more than twice thar of competitors and the technician was untimely. Will never use again.
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
: 520-886-1788
TollFree: 888-887-0045
- Services/Products
- Bird Control, Bee Removal
- Payment method
- check, master card, visa, debit
- Accreditation
npma,azppo
- AKA
Five Star Termite Pest Control
- Other Link
- Other Email
- Categories
- Pest Control Services, Termite Control
- Other Information
Parking: Free
Wheelchair Accessible: Yes
Services: Bird Control, Bee Removal